Samsung Galaxy Note — phone has lot of scratches

Address:

Maharashtra

sir i purchased samsumg gakaxy note for rs 32k and the sound was not proper and next day of of my purchase i wrote and made a complain.i wasted lot of my time energy and money on making std calls for making a complain.as very next day of purchase i never wanted to go to service centre and get the piece repaired.
Sir i dont understand how they can play with the word warranty.this means that a customer will get a defective piece and next day he has to run to service centre and get the piece repaired.sir this warrany period should start atleast after 60 days from the date of purchase other wise customer feels cheated when next day of the purchase he or she has to go to swrvice and get piece repaired.
I wasted my lot of time energy and money and after that i got a new piece..now this piece is good but to my surprise when i removed the plastic from the sides the phone has two big dents.now pls tell me what shoul l do.even after paying huge i should take a piece which has got dents.it is my badluck or i have been targeted.sir i want help