Samsung / Galaxy Note — poor quality of handset

Address:West Bengal

NAME...BRIJ MOHAN BANSAL
ADDRESS..H.A 158 SALT LAKE CITY SECTOR 3
KOLKATA...700097
CONTACT NO..[protected]////[protected]
PRODUCT..SAMSUNG GALAXY NOTE
IMEI NO..[protected]
DATEOF PURCHASE..14/03/2012
VIDE BILL NO..2804 OF AIR SON COMMUNICATION NO..
SINCE PHONE HAS BEEN PURCHASED IT IS CREATING PROBLEM,ALREADY VISITED TWICE(JOB SHEET NO..[protected]) BUT THIS TIME A THIRD NEW PROBLEM IS APPEARED IN D HANDSET,,NOW I M RELUCTENT TO RETAIN D HANDSET PLEASE CHANGE THE HANDSET,TOMORROW I M GOING TO DEPOSIT IT AGAIN TO SAMSUNG SERVICE CENTRE NEAR CITY CENTRE KOLKATA..PLEASE HELP
Read comments Mobile H
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Samsung — poor quality of handsets

I AM HAVING SAMSUNG LCD, WASHING MACHINE, REF, HOME THEATRE . WITH GOD GRACE NO PROBLEM WITH ABOVE MENTIONED PRODUCTS. BUT THEN I BOUGHT SAMSUNG HANDSET JET WORTH RS. 22000. IMMEDIATELY IT STARTED GIVING TROUBLE. IT WAS GETTING HANGED. TAKEN TO SERVICE CENTRE AT JAMSHEDPUR DURING FIRST WEEK OFJUNE2010. INITIALLY THEY FORMATTED THE PHONE AND RETURNED IT. AGAIN DUE TO SAME PROBLEM HANDED OVER THE PHONE. THIS TIME THEY SAID THAT THERE IS A MOTHERBOARD PROBLEM AND IT HAS TO BE REPLACED. THEY HAVEGIVEN THE SET BACK AFTER 2 MONTHS BUT SAME DAY AGAIN IT STARTED GIVINGTROUBLE. NOW THEY ARE SAYING THAT IT HAS TOUCH SCREEN AND BATTERY PROBLEM ANDTHEY PROMISED TO GET THE REPLACEMENT. NOW I AM TOLD THAT THEIR COMPANY HAS REJECTED THEIR REQUEST FOR REPLACEMET. PROBLEM IS SIMPLE 'SERVICE CENTRE PEOPLE ARE NOT ABLE TO DIAGNOSE AND RECTIFY THE HANDSET AND COMPANY DOESNT ACCEPT REPLACEMENTREQUEST' . I M SERIOUSLY EXPLORING OTHER OPTIONS. IF WE DONT THEN WHO. THIS IS MY LAST SAMSUNG PRODUCT AND REQUEST ALL OF YOU TO AVOID THIS JUNK
please avoid atleast handset. SAMSUNG will make you to cry like him...
SAMSUNG PUCH LINE SHOULD BE "BRINGING TEARS TO MILLIONS OF INDIAN CUSTOMERS" RATHER THAN
"BRINGING SMILE TO MILLIONS OF INDIAN CUSTOMERS"

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18887
    Pending
    0
    Resolved
    11174
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information