[Resolved]  Samsung Galaxy R I9103 — Quality of Service

Address:

South Delhi, Delhi

I bought a Samsung Galaxy R from Sulekha Deals (Invoice Number: C2I-20171-A) on 21st December 2011. The Handset was delivered to me on 24th December 2011. On 28th December, the handset suddenly went dead and was not booting up.

I lodged a complaint and finally went and deposited the phone to the Service Center (Mobizone E-34, Lajpat Nagar, New Delhi) on 30th January 2011.
They promised the handset would be delivered to me by the next day and they would keep me updated on the same.

However, there was no call from their side, and on 2nd January 2012, I called them and asked for an update. They said there was a problem with the board of the handset and they have received the same. However, since their net was not working, they could not register the IMEI and hence the handset was not for delivery. They said the same would be delivered latest by tuesday.

On Tuesday, the same story repeated. The service center said that their net was not working and hence the handset would be delivered latest by Wednesday.

On Wednesday, the same story repeated. The service center said that their net was not working and hence the handset would be delivered latest by Thursday.

Is this how samsung's service centre's work ?? Is the net connectivity of Samsung that bad ?

Thanks and Regards
Someshwar