Samsung / Galaxy S — faulty product/ no reply from samsung after complaints

Address:

South Delhi, Delhi

Hi,

I am facing repeated issues with my Galaxy S since the day I purchased it. I have even submitted it at the service center for repairs as a normal procedure. However, the issues could not be resolved.

Later I even submitted a complaint with Samsung for which I got no response from Samsung except for an automatic confirmation reply.

Below are the details of the complaint submitted with samsung:

Hi,

I bought a Samsung Galaxy S a couple of months back and am facing problems with the phone ever since. I even took the phone to the Samsung Service Center and the Service Center told me that thay would need to upgrade the firmware after which the issues will be resolved. However, even after getting the latest firmware (2.3.3), the issues still persist and I am extremely dissatisfied with the phone. I didn't expect the best selling Android phone to be this. Following are the issues I am still facing with the phone.

1.At times phone goes dead with a blank screen and the only way out is to remove the battery
2.The earphone stops working. After making a call, the caller can hear the phone ringing but the person with the phone cannot hear a thing. Switching it off and then on resolves the issue.
3.Frequent hanging problem
4.Frequest call drops
5.While viewing pictures in gallery, or when in an application, control automatically comes out on home screen
6.Very frequently the phone doesn't get connected to Wi-fi, though a person with same phone model is connected to the Wi-Fi
6.At times once the picture is clicked it does not get available in the gallery.
7.At times Phone keeps performing random actions.
8 Flickering of screen at times

The issue here is that you cannot expect me to go to the Samsung service center again and again and I need these issues resolved.
Last time I had given the phone to the service center, I had to visit the center 3 time before I got get the phone back.
I'm sure you'll be able to help me out and find a permanent resolution for the same.
Looking forward to your assistance.

Thanks n Regards,