[Resolved] Samsung Galaxy Y Smartphone — manufacturing fault

Krishna prajapat

from Mumbai, Maharashtra

Address:

Maharashtra

I bought this phone on 6 January from pimpri. It was seal packed but when I opened it at home.. I found a crack in display and because of that small part of display was not working. I went to the shop from I bought the phone and told him everything them he told me to go to Samsung service center. . I went to the service center next day and told the problem about mobile but now they are not replacing it and said that the cell have to be repaired and it will cost rs.1200.
What should I do?? ?

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Aug 13, 2020

Complaint marked as Resolved

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Samsung India Customer Care

from Pune, Maharashtra

Verified Support

Dear Mr. Prajapat,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
akhilesh.[protected]@partner.samsung.com

Samsung India Customer Care

from Pune, Maharashtra

Verified Support

Dear customer
Greetings of the day !!

Kindly reach on the below given address and provide your contact Detail .
We would take care of your complaint and will resolve on priority

Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com