Samsung H1 From Uk — Phone been rejected for repair and they want me to go back to UK to get it repaired

Address:

West Bengal

I got one handset called Samsung H1( got it when I was in UK).

I used that handset for very less time when i was in UK. Came back to india started using that handset for couple of months.After that Digitizer stopped working and when i been to Samsung service centre, they told me that since this handset is not from India, we can not accept it and I tried to talk to the manager but I was not allowed to talk to him.

After that I wrote one complaints to email id which i got from customer care and I have been told that it the complaint has been forwarded to Kolkata and i will get call very sortly.

Waited for 3 months and still no call.

i been to service centre again and again I had been told the same story. When i asked them why should we buy international brand if they cant provide service in another country, they replied thats not their concern and its upto you to buy it or not but we cant accept this handset here.


The funniest thing is that after almost 8 to 9 months later, i received a call from samsung and i had been asked whether that set is working properly or not.
when i told them you guys dint provide me services then phone was disconnected without any reply.

My question is
why should we buy samsung brand mobile if they cant provide services in another country. finally i have given up with the true fact that Samsung dont deserve to be multinational brand and its better to buy local phone that samsung.
I will never buy samsung phone in my whole life after this experience.

Regards
Santosh Gupta
[protected]@gmail.com