Samsung India Complaints & Reviews

Sir,
With great hope and expectations, I am writing to you as I have heard a lot about your initiative to help suffering consumers.
I am facing problem due to Samsung India no response to my problem. I have purchased a top loading fully automatic washing machine on 31/05/09. In the month of Dec filter panel inside wash tube came out during washing. I reported same to Samsung call center, their service engineer visited my house and told they will take machine to workshop and did not returned my machine even after one week and later returned the machine with same broken part fitted.
Again on 6 Jan 10 same part came out and I made a complaint no [protected] dt 07 Jan 10. Here on wards even after one month they are not doing any thing to repair my washing machine. I have contacted several times to call center and getting false reply that today they will send some one to repair, but that is not happening at all. Kindly take up this case to help me out I have tried my label best now your initiative could help me.

I have purchased one samsung NFV8652 - front loading washing machine from on 14.08.09. Subsequently, I have requested M/s Samsung to provide a rat guard vide number of emails and number of phone calls. Ref: B.P. No. [protected].It was agreed verbally by M/s Samsung / Service Centre to provide the rat guard from the date of first installation / demonstration itself.

After my repeated reminders, The service centre personal came on 16.01.10 with the rat guard made up of thick Paper. I do not understand whether the same will serve the purpose and hence I didnot agree.

M/s Samsung has not clarified the following.

1) Whether the supplied model has been released with the rat guard. If Yes, why it was not packed with the washing machine?. The consignment was opened by the service engineer only at the time of demonstration. If No, why supply of guard was not thought of at the time of manufacturing / design stage itself?

2) Whenever, I call / send email, I have been given a false promise to provide within 2 / 3 days time. After that no further correspondence / response is received from M/s Samsung.

3) I am not expecting such a false commitment / poor response from a reputed concern like M/s Samsung India.

4) Customer compliant mails are not being forwarded to the concerned department.

4) Samsung may design a rat guard made of wire mesh and supply to me.

sir
i submit my phn to one of the samsung service center(T & L Cummunication, B-5A, Ist floor, kanti nagar extn. delhi 110052 mob: [protected]) becoz there is some restart problem in my phone.
i submit it on 22 jan 2010 and they asked me that there is some problem in mother board and they deliver it back with in 2 or max 3 days....... and today is 11th feb 2010 and still i dont get my phone back.
every time i visit there center they extend delivery date and say that the some parts are not avaliable yet.



.please take further actions to get my phone as soon as possible.
model no --- samsung s3500
SL. NO. ---- RWIS673204Y
IMEI/RSN No------ [protected]
samsung service center[protected]T & L Cummunication, B-5A, Ist floor, kanti nagar extn. delhi 110052 mob: [protected])

Respected Sir
I have purchased a new mobile from univercell the mobile exprot inthe Ramanathapuram branch;Coimbatore for my wife(Revathy Kannan)
.At that time gave me a form to fill my routin habits.They told that some message would be come to my mobile & my wife's mobile.Initial stage it was not a problem to receive 5 to 6.After that it made disturbunce to me while in my office time.I went to shop and explained my problem&request to stop the message.They told that it should be comes for 6 months.They noted my and my wife's mobile no.They assured to stop the message.But so far I have not get any favourable action .Kindly do the needful.In your view it is necessary service to customer.You may give this action as a option.

i purchased a samsung phone s3653 dated 6 december i used it for 4 weeks and the problem of auto on came .and i had gone to service station moti nagar,the set was there 4 one month,than also it was not repaired ,than i had submitted it to nehru palace ,i have not got my cell till now plz take a strict and immedeate action against my problem contact no .[protected]

Dear All

I purchased a Samsung Washing Machine on 15 Oct 2009. Now, there is an issue of imbalance which was highlighted to the Samsung customer care and the customer care forwarded it to Samsung Service centre, Nasik (Shree Ganesh Electronics) on 20 Jan 2010. However the service engineer rather I would call him a joker had visited my place same day saying that it will be relaced on the next working day. After 2 days when I called up (The call never came from the samsung side) to take the feedback, they asked me 2 more days for it to replace since the part needs to be ordered, I Accepted it. After 2 days when I once again called up they once again promised me after 2 days.

After 3 days one more joker arrived to replace the part. The highlight of the day is that THE JOKER ARRIVED WITH THE WRONG PART and trying to fix it. WOW what a fantastic service SAMSUNG INDIA is providing. The Engineer is not even much educated that which part is suitable for it. Now I am calling the customer care since 3 days and there is no response from them. Everytime I call them they say that they are going to call me with the feedback (Makinig Wrong Promises).

The only request and wanted to highlight to all the citizens that this company is looting the customers by producing low quality products for which you dont the proper service also. As the samsung core philosophy says that
"To devote our talent and technology to creating superior products and services that contribute to a better global society."

I Suggest Samsung to change its Philosophy to "To devote our Stupid Technology for creating 3rd grade products and worst services that contribute to a better global society."

Dear Sir,

I have purchased one of samsung CDMA handset with model no SCH-569 ,FCC ID A3LSCHM569 & serial no as A[protected]F1C6.

This handset is having signal reception & incoming voice problem and same has been reported to Customer care as well as on samsung website, but no one has rectified the same, and with in next 20 days the warranty will be over.

Kindly look into the matter

Regards
Surya Parkash
Cell +91-[protected]

Dear Sir,

i m umakant my address is h.no1216 sec 19 faridabad i have purchaced samsung refrigeter 18 months ago mayur electronic sec 21c faridabad suddenly some problems are created in my product yesterday ur service engineer checked our problem after that he had nothing reply and close my entry i want to know wat is finally prob
this time i feel very bad from ur servicing and product also so i request to u plz plz plz sout oyt my problem after that i have no purchased any samsung product plz mind it ...............
from your customer
umakantsharma
[protected]

Respected sir/madam,
I have purchase a Samsung TV I got it 3 months back but from last 1 months i am facing a problem with more colors paces, I also complaint to service center and persons come to home but they cant solve my problem . Next time when I again complaint them, they says that they don’t have components to solve my problem . Please solve my this problem as soon as possible. I call daily more then three time but they r no response, my call logged as on 12/01/10 complaint no [protected]. I call again n again Mr yusuf they r service head north Delhi yusuf say your TV r replace, pls sot out my problem.

we have buyed it in nelakondapally,kmm dist,model no:wt7300, 2 months back the company boy had came and repaired the motor..again after 10 days it is not working, we r informing every day for him,but he is not responding.his phone no is [protected], so please take our request to repair our washing machine. our adress: panthangi pavan kumar, opp post office, brahmin bajar, nelakondapally, khammam dist, mobile no: [protected]

I Submit My HDD IN Your Andheri's Authorised Service Center (Vcare Service)
But They Are Give Me Reason Of Custom.
So Pls Send Me What Is Status Of My HDD Or What Reason Of HDD Replaement In Delay

I purchased Samsung semiautomatic Washing Machine Model WT9205EG/XTL(7.2Kg) ON 12.10.08. Within 16 months Machine's spinning motor stopped. On 30.01.10, I have lodged complaint regarding non-functioning of spinning motor. Complaint number is [protected] dated 30.01.10 and confirmation SMS was received at 10:52:49 AM on the same day. I was told, the service center person will visit today i.e 30.01.10 itself.

2. When nobody turned up till 11 AM on 01.02.10, I contacted service center again. I was plainly told by the lady attendant at [protected] that complaint attending period is 24 WORKING HOURS and not 24 hours as I was told on 30.01.10. IF THAT IS SO WHY YOU MISGUIDE THE CUSTOMERS? WHY YOU DON'T YOU TELL CUSTOMERS IT IS THREE DAYS PERIOD?

3. The Sapphire person Mr. Ajay, mobile number: [protected] contacted me at 2 PM on 02.02.10 and told that complaint was received by them, only on 01.02.10 where as I have confirmation SMS of 30.01.10 at 10:52:49 AM. IS IT TAKES 2 DAYS FOR YOU TO FORWARD COMPLAINT TO M/S Sapphire, Your Delhi Agent?

4. Mr. Ajay came at 3 PM on 02.02.10. After examining the Machine, he told that spinning motor needs replacement and he will replace either on03.2010 or 04.02.10.

5. When I contacted on 04.02.10, I was told that spinning motor supplied by Samsung are defective and it will take another two days for new motor's to come . When I contacted Mr. Pankaj, Supervisor, he told that it will take three to four days.

6. When I contacted on 06.02.10, Mr. Pankaj told that he will call back within 10 minutes but no call received. When I again tried to contact Mr. Ajay, he switched off his mobile. Through my friend I got the landline number of M/S Sapphire and rang, Mr. Pankaj refused to come online and gave the phone to Mr. Sandeep another supervisor who told that the spinning motor will be replaced by Monday evening i.e 08.02.10, and today nobody called and nobody turned up.

7. FROM 30.01.10 I ONLY HAD MADE NUMEROUS CALLS TO[protected] AND 30308282 BUT NO CALL WAS RECEIVED FROM EITHER OF YOUR ENTITIES.

8.I have long association with Samsung since 1997 when I purchased Super Horn TV and purchased other Samsung products latteron. At that time whenever I made a complaint, immediate response was there. NOW THE SERVICE HAS DETERIORATED TO THE EXTENT THAT THE CONSUMER HAD TO REMIND SAMSUNG AND ITS AGENT SAPPHIRE. WHY DON'T THE PERSON SITTING AT[protected] AND 30308282 CONTACT THE CONSUMER TO A CERTAIN WHETHER THE COMPLAINT HAS BEEN ATTENDED AND THE PRODUCT HAD BEEN REPAIRED TO THE CUSTOMER SATISFACTION?

9. Is this the kind of AFTER SALES SERVICE YOU PROMISE? IT IS A SHAME FOR SAMSUNG.

Please note that my washing machine is still not functioning and it is already 10 days when I lodged the complaint [protected].

I again request that my machine should be repaired immediately and spinning motor is replaced. I hope you won't disappoint.

Regards
D.K.Sharma
[protected]
[protected]

I have a Samsung Mobile/Model-SGH-E530 C. It is having a faulty display, but i am not able to find a replacement for the display of my Mobile.Can you please suggest a service centre where i can get my display problem fixed.The problem is only half the screen is displayed ,sometimes the full image shrunk to half
I stay in Bangalore City,Karnataka State,Country-India.

I perchaged the samsung moble modle SCH-F309 on 30-07-09. In January I face out going speaker problem.I got it short out on "K.K. Service Center Plaza building ,Ambedkar road Ghaziabad" that Authorized by Samsung but at the same time from that very day it is "signal problem" in my mobile.In the mean time I have changed my job from Ghaziabad, I went to get service for signal problem on "VAISHNAVI SERVICE CERVICE CENTER MAYOOR VIHAR" but they denied to give service. They are saying that I should get service on K.K. Service Center Ghaziabad because their service engineer have "made mistake to disturb jumffar " I don't know as ther are saying. But it is now not possible to me for get service on K.K. Service Center SO PLEASE ALLOW ME TO GET SERVICE ON VAISHNAVI SERVICE CENTER THAT IS NEAR TO ME AND ALSO GIVE INSTRUCTION TO THEM TO GIVE ME SERVICE PLEASE

we have purchased samsung metro 3310 from planet M retail LTD. s.no UG-2,1st floor,TDI mall plot no. 11,shivaji estate,rajouri garden,new delhi-110027. on[protected], 5:05:5 receipt no. 7428,
after purchasing the set we went to our home and connected it with a charger to make the battery full,while charging i was discovering the cell functions and suddenly the set got hanged and it after that when i again swithched it on it ws not working ,so i went to that shop and he assured me that it wll be replaced but after 2 days the retailer told me that it will not be replaced because it has moisture and everything is burned,even he gave me the samsung service center receipt,and when i showed it to another service centre that person told me that the dead set is not because of moisture and some of the components is missing too.
so i am fed up of calling at the samsung helpline even they have given me the complaint no.[protected] but even no response from them..
kindly help me in replacing my set and solving my problem.....

Sir,
I have purchased samsung washing machine on 31/05/09 and it is under warranty period for last month I am facing problem a panel inside washtub comes out during washing when I last complained in Dec 09 company has fitted same broken panel after taking one week time at workshop. Again same problem happened for which I complained on 7 Jan 10 with complain no [protected]. For one month I am regularly monitoring this complain but they reply that spare is not available. In month I have spend a lot of money in laundry bill and phone bill. Kindly help me.

Iam using Samsung S-3310 Mobile purchased on September 2009. This mobile is not supporting the BSNL SIM Service. ie., after every outgoing or SMS the set gets hanged. This happens only with BSNL SIM and not with any other Services. The same SIM used in other handsets does not create any problem.

After a call when the message of Balance amount is displayed the set gets totally hanged.

This was checked with a new S-3310 Mobile (purchased one month before) also but the same problem occured.

Please give corrective solution.


From
L.Sivakumar
Vadalur,
Cuddalore Dist., TAMILNADU
[protected]

Hi guys. Today, i went to repair my samsung mobile at its service Center in Thane(W), Mumbai. I must say, that i very much like samsung products, but after today, i promise myself that after today, i will never ever buy any samsung product in my lifetime. All thanks to the illiterate (self proclaimed Engineer) technician at Samsung's Thane Service Center. I dont know why do a company like samsung has such rude people still working with them.

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The Problem:
2 buttons of my Phone's Keypad were'nt working. I explained the problem to this Technician named Rakesh . He said that my phone has water logging and it will be charged at Rs. 1750/-, I said not a problem, please assemble my piece and i will take this device to some private vendor who can do the job in cheap price... while he was assembling the device, in the meanwhile he gave me his JOB CARD to sign the customer feedback.. I signed it, stating i liked the service.. But then, after my fone is assembled back, i was amused to see that none of my keypad buttons were working and my CELL PHONE IS TOTALLY DEAD. I asked for help with that Technician, i pledged him to please make my cell in the condition before you were opening the screws and joints of it. However he refused, i asked him to give his JOB CARD back, so that i can disapprove the service.. But he just rudely took his JOB CARD from my hand and asked me to leave. I told him that my cell phone is dead, u got to make it in the condition in which i took it here. He insisted me either to pay Rs. 1770 or just leave from here.

[protected][protected][protected][protected][protected]--------

Aftermath:
I straight on went to the police station to complain this behaviour of a person working for such a great and dignified brand. After some involvement of the Police Sub-Inspector, the guy gave me the Xerox copy of his Job Card. Now, i am sitting here with my dead cell phone in 1 hand and the xerox copy of the job card in other, totally dis-satisfied by the brand, i never expected such behavior from samsung. As a matter of fact, i am sure, the company's top level authorities will look into the matter and bring to book such illiteracy in their service centers...

[protected][protected][protected][protected][protected]--------

LA40S71B 06863ZDP300030F This is the code of my TV...I am fed up of this tv and SAMSUNG...The same amount that I had paid for the TV, I have spent on its servicing.

Respected Sir
This is to inform you that i have purched a samsung mobile S 3310 from dehradun on dated 13.06.2009 . There was camera and display satting problem after two .days. Due to this problem i have shown this set at samsung service center delta electronics MMIG 1/329 suhag nagar firozabad on 23.06.2009 at 15:18
.my SI NO. RW1S694743L . Now its appoximate six month from date of complaint. But there is no responce .so sir kindly do the needful .
Thanking you sir