[Resolved] Samsung Home Theatre System — HARASSEMENT BY SAMSUNG DURING WARRANTY PERIOD OF THE HOME THEATRE SYSTEM | |||
IT IS TO INFORM YOU THAT I RAVI KASHYAP PURCHASED A SAMSUNG HOME THEATRE MODEL NO HT-Z320T/XTC , SL NO 9EYSIHCS800176P FROM SAMSUNG SHOPPEE (JAMSHEDPUR ELECTRONICS) SAKCHI PLAZA , STRAIGHT MILE ROAD , NEAR AAMBAGAN , SAKCHI , JAMSHEDPUR - 831001, ON 14/10/2009.IT WENT OUT OF ORDER AFTER 4 MONTHS. I GAVE THE SAMSUNG HOME THEATRE TO THE SERVICE CENTRE( SUPERIOR SERVICE , 54 , NEW RANIKUDAR, ROAD NO 5 , KADMA , JAMSHEDPUR-831005 PHONE NO[protected] FOR REPAIRING ON 30/3/2010. AFTER 2 MONTHS OF WAITING , THEY TOLD ME THAT IT CANNOT BE REPAIRED NOR REPLACED AS A PART OF THE MACHINE IS NOT AVAILABLE IN THE MARKET.THEY TOLD ME THAT I WILL GET A CHEQUE AFTER DEDUCTING 22% DEPRECIATION ON MY PURCHASE PRICE.IS IT FAIR THAT I GET A DEPRECIATION FOR A PRODUCT WHICH IS UNDER THE WARRANTY PERIOD ? AFTER 3 MONTHS AND 13 DAYS ,NEITHER I GOT MY SYSTEM REPLACED NOR I GOT THE CHEQUE. I AM REALLY TENSED AND DONT KNOW WHAT TO DO ? THE SERVICE CENTRE TREAT AS IF WE CUSTOMERS ARE BEGGARS.THEY DONT RESPOND AT ALL. CAN ANYBODY HELP ME ? Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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Thats absolutely correct, I am Hitesh Sehrawat, purchased Samsung home theatre model no : SHT-Z320T on 05/11/2009 which got malfuctioned on 10/06/2010 (after 8 months of purchase) .
The mechanic came and tried replacing some parts which did not work and suggested me to give a request for pick up of the home theatre to service centre.
After so many calls the Samsung service centre van came to ick the home theatre on 15/07/2010 (after 15 days of complaint)
Now its been 1 complete month, from 15/07/2010 - 16/08/2010, the home theatre is still in service centre. Every time I call either the Samsung service centre or Samsung helpline I always get the same reply that part is not available and we will inform you whenever it will be repaired.
I tried asking for supervisors but the executives always give me turn around that he is not availble, he will call you and many more excuses.
I think Samsung is becoming worst, and now I came to know why everyone prefer the other brands, no matter the technology of Samsung is better ( not best).
Well after reading the above review of a Samsung customer and my experience, I will suggest everybody not to buy / purchase any of Samsung product, or always be ready with a subsitute of the product Bcoz once Samsung products malfuctionthey can not be repaired not even by Samsung itslef.
I am going to purchase LG product, specially as I am in India. Their products are quiet good, atleast somebody will be with the customer to listen for any complaint.
Hitesh Sehrawat
Ph : [protected]
[protected]@yahoo.com
New delhi
India
.