[Resolved]  Samsung I - 589 — Please Replace My Handset

Address:

Ranchi, Jharkhand

Hi

I have purchased a Samsung I589 on withe a Bill Date of 18the May 2012. With in a couple of Weeks. The Hand set started giving Problem. The phone gets Off suddenly while thee call is being made. This problem was very soon accompanied by another one when thee speaking Mic of thee Mobile went wrong and thee person at thee other end was could not hear anything. Initially I was told that it may be due to Network Problem however when thee loudspeaker of thee phone is turned on thee voice is being listened with out any problem at thee other end in thee same network. As I have a job when I need to be on Tour at least 15-20 days and I was fed up withe thee Problem when I was in Gaya, I took thee mobile to thee Samsung Service center. They After a lot of research told this was not a software Issue but thee problem was withe thee Hardware. The part was required to be imported from Delhi and thee problem was supposed to be fixed in 6 days. Today 12 days have passed but thee problem has not yet been fixed up. I fail to understand how come a New mobile comes withe problems to such an extent and is thee problem so Big that it requires so many days to get fixed up. If Yes then Samsung as a Company should review its Technology better before launching a New Technology like I589. Also thee Company needs to Audit the work process of thee service center as this amount of time taken by thee Service center reflects a lot of Samsung mobiles reaching for repairing. This again raises a question on the technology. Please look into thee matter and try to change my handset as I feel I have purchased not a New mobile but a repaired one for 13200 INR.

Feel Free to call me in case the Samsung Management does not agree with Me. My Number would be [protected]

Abhishek Kumar