[Resolved]  Samsung — WORST SERVICE OF SPLIT AFTER SALES

WORST SERVICE AFTER SALES
COMPLAINT # .[protected]
GENIE THE VIRTUAL INFO -BANK
114 FIRST FLOOR,
11/5 THE HORIZON SOUTH TUKOGANJ NATH MANDIR INDORE
PH/NO[protected]/4249900

DEAR SIR,

WE HAVE MADE THE COMPLAINT TO SAMSUNG, COMPLAINT # .[protected] IS AS PER ABOVE. WE ARE FACING PROBLEM IN OUR SAMSUNG 4300 PRINTER, WE HAVE FILE THE COPMLAINT & GIVE THE REMINDER SO MANY TIME BUT STILL THE WORK IS NOT SATISFACTORY. EVERY TIME THEIR LOCAL REP. TELL NEW STORY & FLULT. BUT PROBLEM SAME.

IF ONCE THEY HAVE SENT SOME LITERATE PERSON TO CHECK OUR PROBLEM THAN THE PROBLEM WILL BE RECTIFY COZ POSITION IS STILL SAME.

SO BY YOUR FORUM I WANT REQUEST, IF ANY BODY CAN PROVIDE THE EMAIL ADDRESS OR CONTACT DETAIL OF SAMSUNG CHAIRMAN, PLS PROVIDE THE SAME.

WORST SERVICE OF SPLIT AFTER SALES


NEVER BYE SAMSUNG SPLIT AC

VERY WROST SERVICE...I HAVE VERY BAD EXPERIENCE, MY MONITOR IS STILL IN SAMSUNG SERVICE CENTRE FROM 13TH OF JULY NOW AROUND THREE MONTH BUT NO PROPER REPLY FROM SAMSUNG SIDE.

s no-AR17H9LQ651686J
model no-KS17ARL
complaind no -[protected]

Thank..

Kamran Ansari

Dear Sir,
I Have purchaged a new samsung L700 mobile Phone at 3, september 2009. and at 17 of sep 2009 it has get heatted up and at 21 of sep 2009 i took this ph. to the noida service centre and they replied me we will change the pcb when it came in our stock and also i took this phone to rohini service centre also they have replied Same. and now it's totally not working.
so i am got frustrated so do the needful as soon as possible

Balkishan
[protected]
Delhi.

Worst service is provided. I have purchased so many products of Samsung. All are working properly.
Un-fortunately the door gasket of my refrigerator-Model- A23FNO is damaged. Company officials at Jammu say the gasket is not available for this model.

I bought a samsung LCD on 25 Oct 2009, same day i registered my request for wall mount and i gota complain number(#[protected]) since then i keep calling them and these customer care and managemnt keep telling me that i will forward this concern to escalation department and we will call you in 1 hour, it been every day i call them and every day i listen the same. they have very POOR after sale service and they should bring in to the consumer forum and slap with fine and a big KICK on there .

Sir

its been 10 days my samsung w619 handset is with Service center, there was a problem of display getting white.
i was asked about bill i said i have to check as its at my native town and i dont remember the exact date. they said fine you can collect your handset after two days, when i visited again aftter three days the set handovered to me in worst condition there were scratches all over, camera stopped functioning. i brought billl also so i told them its under warranty kindly repair it properly . now its 10 days over they are saying we dont have display it will take time.


nobody trying to understand its duel sim handset i arranged one CDMA handset to put my official no on, wht about my other prepaid GSM number in which i have balance and validity is getting over.



Amit Trihan
[protected]

Very True!

Samsung is worst in all the cases

I had registered a complaint for AC service couple of weeks back however I have been receiving complaint confirmation calls but nobody turned up for service yet.

This is pathetic service

same here I have purchansed an LED TV after 6 months of saving. They assured me that a demo person will come a day before diwali.
my req no is [protected].

no one came on the time they promised. 1 whole day wasted for this (pre diwali :( ). Waiting for these people.

I have till now called to 6-7 times to the customer care. What a waste I purchased this TV :(

everytime the same answer.[ we are escalating] .. bl***y "[censored]amp;%" .

Last week i had reported CC(customer care) over a "Black Mark" on my LCD screen.Upon which I recieved a call and post explaining the issue i had a Representative visit my house to inspect/resolve the issue.He suggested me that its a black spot, and won't b able to change the panel unless i have 3 spots on the screen.However when I closely observed the mark, it seemed as if it was a collection of spots to give the shape to the mark as a whole.i again complained the same on Friday evening and was said that i would get a call back, which did not happen till monday.On monday I got a call frm CC and again inquiring about the issue(although i had explained the same several times).Then I got a call from a representative stating that he would visit my house, which never happened.

I have most of my household applianceses from Samsung.Thus with the current scenario, it doesn't seem that i would have a good time with your products in the future, as I am facing these issues while my devices are under warranty.hence I can imagine when these will go out of warranty.

Samsung — NEED TO CHANGE THE WIRING HIT

Hello sir/mam,
I am using washing machine (Top Load), before eight months i launch a complaint to change the wiring hit, service person came and removed the wiring hit, till today he did n't come. I have the contact number of that person ([protected]). I can say that, this is the worst service of samsung product. I called that number, more than 50 times he use to say will do it tomarrow, I ask that person to return that wiring hit. I will do privately, but he is not returning that product. I cann't go directly because i am working in outstation. So please take immediate action.

Worst service of Samsung.

I have registered a complaint No.322817 on 22.09.2012 with Pooja Electronics, New No.93, Pillaiyar Koil Street, Triplicane, Chennai 600005 (Phone No.[protected],[protected] regarding fault (not cooling) in my fridge. The technician visited and changed the timer on 22.09.2012 and charged Rs.2200/- with 6 months warranty. Within a few days, again the problem cropped up and the technician has changed the timer again after repeated phone calls. The Service Centre people were not at all responsible and the answer to the queries were rude.

Again, the timer is not working and the complaint was lodged on 17.11.2012. In spite of repeated phone calls, the Service Centre people gave reckless answers and not attending to the complaint yet. The service is VERY WORST, repeat, VERY VERY WORST, repeat VERY VERY VERY WORST.

This is the poor state of SAMSUNG customer. The company is giving wide publicity, but the CUSTOMERS are neglected. The customers are treated like DOGS. Why your company is running these kind of Service Centres? You can shut down these kind of Service Centres.

The company should have a check on the Service Centres and obtain online feedback from the customers who have registered the complaints. The complaints not attended properly and promptly should be escalated to the higher levels.

We REGRET having purchased SAMSUNG product.

OUR COMPLIANT TO SAMSUNG INDIA SAMSUNG PRODUCT WITHOUT MANUFACTURE DATE AND WHERE THEY MADE COMPANY ADDRESS AND WHO HAS CHECKED AND PACKED TO TRUST TO SAMSUNG INDIA WE HAVE PURCHASE LED T.V. MODEL;UA46C6200UR S/N;18253ZEZ900154D-FROM START WE FACED PROBLEM AS DEALER SEND BOX PACKED AT OUR HOME WHEN WE OPEN AV PIN WIRE WAS MISSING AS WE COMPLIANT TO DEALER AND TOLD US AS COMPANY SEND TO HIM THEN WE COMPLIANT TO CUSTOMER CARE AND SERVICE CENTER IN BOTH IT WE WASTE ABOUT THREE MONTH INSTALL WALL MOUTHING WHEN FOR DEMO THAT TIME REMOTE CONTROL FAULTY AGAIN IT TAKE TWO MONTH WE HARDLY USED SIX MONTH AGAIN LED T.V. PANEL PROBLEM THEY CAN''T REPAIR FROM SERVICE CENTER OF MUMBAI MANAGER HAS CALL US THEY CAN'T REPAIR THEY CHANGE WHOLE PART IN LED T.V.WE COMPLIANT TO SENIOR CUSTOMER CARE THEN SERVICE MANAGER TOLD US TO PACKED OUR LED T.V. WE WILL BUY BACK SO WE PACKED AFTER FEW DAY WE CALL TO SERVICE MANAGER IS ON LEAVE FOR MONTH AFTER MONTH AGAIN WE CALL THEY TOLD THAT MANAGER LEFT JOB LIKE THESE THEY WASTE OUR WHOLE YEAR SAMSUNG HAS CHEAT US AFTER COMPLIANT TO HEAD OFFICE THEY TOLD US YOUR PRODUCT IS OUT OF WARRANTY NOW THEY FORCED US TO PAY FOR LED T.V PANEL PROBLEM RS-33000-THIRTY THREE THOUSAND THEY CAN;T GIVE SERVICE RECORDS-THANKS-REGARDS-MAHESH THAKKAR-[protected]