Samsung India Ltd — Service center not supporting

Address:

Dharwad, Karnataka

Thursday, July 14, 2011



Samsung India Electronics Pvt.Ltd.

Suite no. 101-103, First Floor, Copia Corporate Suites,

Plot no 09, Jasola District Center ,

New Delhi – 110025



Dear Sir/Madam,



Sub: Instrument is getting switched off all of a sudden, and the service center at Ramanuj Centre, Plot CTS,No. 612/ A Station Road ,Hubli-580020 is not responding to repair the same.

Shop Ref: JTK Tunes and tones Mobile stores, Koppikar Road , Hubli – 580 020 Ph:[protected] Invoice no. 2627 Dt. 16.03.2011

Model Ref: GT-E1252RWAINU MFG: Nov.2010



This is with reference to the above sited matter that, we had bought a mobile model as mentioned above through your dealer, full address and invoice no. mentioned above. Last week the instrument all of a sudden started getting switched off while dialing or receiving the calls. We contacted your dealer M/s JTK Tunes and tones Mobile stores, upon mentioning the trouble they guided us to the company’s service center situated at Ramanuj Centre, Plot CTS,No. 612/A Station Road,Hubli-580020, accordingly we approached the service center with the Invoice zerox and the instrument, the instrument was taken for the repair and they assured us that they will call us after it is ready, accordingly they called us after two days and gave the instrument saying now it is ok and that it is functions are normal. But to our dismay from the very next day the instrument started troubling with the same problem of getting switched off while being kept in a place, actually they have not repaired anything and that they had kept the instrument as it is for two day and returned. We again contacted your dealer on Monday 11.07.2011 this time the dealer accepted the instrument and assured us that he will take personal care and get it repaired, but he too has forwarded the instrument to the same service center. On 14.07.2011 we received a phone call from the service center saying that the instrument is ready and that we can take it back. When I reminded the service engineer about the instrument last time given and nothing being done about it, then he says we will keep the instruments for another two days for testing purpose. It is very doubtful of the functioning of this service center, they are least bothered about the sufferings of the customer. The service center instead are blaming us that we might have downloaded songs or pictures from a computer or an another instrument.(blue tooth) and that the virus might have crept in to the instrument. And that the company is not responsible for that. I here by want to clarify that we have not done any of that sort we are just using it for simple communication only to receive calls and make calls. That was the purpose we had gone for a basic model. And if our purpose was to do all that we would have gone for a higher end instrument, not have gone for a basic model.



First of all the instrument is not serving us our purpose of buying it as it is troubling us more than serving us. Second thing is we are residing on the outskirts of the hubli city which is around 15 Kms from the dealers shop and 20kms from the service center, every time we need to keep all our important works a side, we need to spend on the petrol which is the most costliest fuel and approach the service center and the dealers shop. After all this we are not getting proper response from either the service center or the dealer.



Now that, I kindly request you to look in to the matter and come to our rescue. No response from the company may force me to take legal action.



Hope will do the needful.



Thanking You



Yours truly,



GIRISH C PATIL

FLAT NO. 302, 3RD FLOOR, SOUMYA APPARTMENT,

PLOT NO, 86, 4TH CROSS, LAXMINAGAR, GOKUL ROAD

HUBLI - 580030

Ph:[protected], [protected]