Samsung India Ltd — DEFECTIVE WINDOW AC

Address:

Uttar Pradesh

Samsung make window A/C (AW18ZKCXTL1.5TRWAC)–Purchased on 3rd March 2010.From ACE TECHNOMARK
Mz-41.Ansal Fortune Arcade,K-Block.
Sector-18,Noida-201301(U.P.)


Problem:
Cooling was less right from the beginning
Cooling stopped altogether on 4th July
Reported to Samsung customer care and ACE Technomark on 7th July.
The AC was taken for rectification of defect by Samsung after a few days
Later when I talked to the service centre I was told that many components are defective(condenser,compressor,and there was no gas)
I made a request to the opposite parties to replace the set
The Ac was returned to me after two months without rectification of the defect. It was still not cooling. When I again demanded for replacement as the set was altogether a defective one – no replacement was done and neither was the problem resolved. I was told that it would be again rectified on availability of spares- but it was never done. I have suffered during the peak summer. The complaint no. [protected] is pending ever since.I was even offered an extension of the warranty period for 2 months , which I refused.
Since then I have been waiting for Samsung to replace the set.
Again in April 2011 , when I called up the customer care I was told that the previous complaint was closed and I was given a new complaint No. I was told that I would be required to pay up for the repairs.