Samsung India Mobile — Warranty not provided

Address:

South 24 Parganas, West Bengal

I had purchased one Samsung 3010 phone on Nov 04, 2010. We never opened the phone cover till it stopped operating. On 28-Oct-2011, the phone stopped functioning while charging. It did not turned on again, then we opened the cover remove/re-insert the battery, but still it did not turn on. Then we took the phone to our nearest Samsung service center at Shakherbazaar, Kolkata - 700008. To our surprise they informed that the ticket inside the phone is not present, so they cannot consider the warranty! Now, who removed the sticker, not us! Why should we, what motive do we have? This is just a cheap game to ignore the warranty. The phone is under warranty, and one could easy verify the phone/document by its IMEI number. Yes, they just need to make the phone turn on to verify it. Can't we expect this much from a service house of a reputed brand like Samsung. Till now I have used over 4 samsung mobile sets including Android phone, and I like this brand. But the way Samsung service center behaved, will definitely make me think twice before going for this brand again. They just cheat their customers. I am not sure what step could we take, and how much effort one should spent in getting the justice. I am putting my complain here for other to see and judge before choosing products to buy.

Anisur Rahaman Mullick