[Resolved]  Samsung India - Mobile Phone — Handset dead in 14 months

Address:

Mumbai City, Maharashtra

I had purchased Samsung Mobile handset model No SCH - W299 having IEMI No : [protected] last year in Sept 2009 at Rs 12600/- . Within 5 months its touch screen stopped working and I approached the Airoli service center and according to them there is no guarantee for the touch screen. Since I was able to use it without touch screen I decided to continue to use it. Last week suddenly it stopped working completely . I approached again to Airoli service centre and after reloading the software again it did not work. The service technician asked me to approach another service center at Dream Mall in Bhandup. My handset was kept for one day and then they said that its mother board should be changed and it will cost Rs 5500/- . Now just in 14 months such an expensive mobile handset is dead and there is no guarantee that after spending above amount , how many days it will work properly. It really so sad that such a reputed company is selling substandard products in the market. I had to buy this handset because of my CDMA number from my new company. This hand phone has double sim CDMA + GSM. But it looks like that Samsung has serious problem with many handsets in the market. I doubt that I will get any support from Samsung but its important to let people know that in future one should be very careful when you buy Samsung products. In future I will never buy any Samsung products. My e-mail id is [protected]@yahoo.com and contact no is [protected].