[Resolved]  Samsung India Pvt Ltd — Poor quality of products and no after sales service

Address:

Delhi

Would like to know the escalation path i.e. next level from customer service executives and is there any sitpulated time period when samsung attends and close the calls and also if any data of satisfied customers you ever had.

Not even after 3-4 month performance of Samsung split a/c AS18EFB (1.5 tonn) bought in May 2009 the compressor has failed which shows the poor quality of products.

BP Number is : [protected] / Complain No-[protected]

The call is not being attended we have been stuggling for so many days now calling atleas 15 calls a day the customer service representative just put you on hold or promise to call back but never call back. staff is quite trained to advice the resolution for "TODAY' but for you guys that "TODAY" never comes.

Earlier encounters, we were asked to get our first service done within 3 months of installation and we kept following up for the same for a months and finally got sucess after nine months. Another 2 free services i don't thing would ever happen seeing the way to deal with the customer. So i would rather say its fake to say that there will be 3 free services within 1 year.

I would say it is just dumping your hard earn money 27000+installation for a unreliable product and company.

Regards
Devendra Sethi