Samsung India — Samsung - Not giving free replacement for a faulty battery

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Bangalore, Karnataka

own Samsung Galaxy S4 purchased on 16th June 2013. After 3.5 months o[censored]sage, I came across a problem where phone was getting restarted at any time and at any battery level. Once it was coming back, it was saying 0% battery and was again going for a restart. After opening the back of the phone, I cam to know that the battery has been bulged. I went to Samsung Mobile Service center situated at BTM Layout (Nr. Water Tank). They gave it back the other day saying that they have upgraded the firmware in a way that the phone won't restart now. Moreover, they said, you have to change your battery since the battery has been bulged. When I said that's what my complaint is, they simply said that you must be charging it overnight and hence it has been bulged. But, I sweat to God, I was not charging the battery for more than 1.5 hours a day and was regularly discharging-charging it at full extent to increase the battery life. When I told them so, they told me to drop a mail at support.[protected]@samsung.com. I mailed them and got a call from Customer Experience Executive Ms. Meenakshi Arora. She told me to drop my mobile at service center once again and to provide her the job sheet number so that, she can talk to the Manager of that branch in order to resolve this issue at any cost. I did so and mailed her the job sheet number. Since then, she is not replying me back. When I checked with service center guys also yesterday, they said that, they have not received any such call from anyone. I again mailed her but, no reply till date. All this is after an authentic report that more than 30% customers of S4 are facing this problem and hence Samsung has given a word to replace such faulty battery free of cost. Here are the links: http://au.ibtimes.com/articles/514833/20131018/samsung-galaxy-s3-s4-battery-problems-issue.htm#.UmdaY_ndeSo http://www.trustedreviews.com/news/samsung-galaxy-s4-battery-problems-samsung-offers-free-battery-replacements http://www.theguardian.com/technology/2013/oct/17/samsung-s4-faulty-battery-replacement I am really disappointed by Samsung and seeking for a help from Consumer Court on this matter.