Samsung — Irresponsible act of Samsung Bangalore service center | |||
With deep ingratitude I would like to bring into the notice of Samsung management about the irresponsible act of their personals at Bangalore Service center. A month back my Samsung notebook has got its display damaged. From samsung customer care I could get the service center details. I did call them and inform them of the issue and also mentioned that I got to replace the display hardware. They asked me to visit there service center which is 20 KM away. On my visit they informed me that hardware is not available and I should come next week. I really do not understand, when they knew my Notebook's model number and also well aware of the problem that I explained them over phone, just to say the hardware is not available, they should not ask their customers to travel all the way across the Bangalore. I again received a call from the same person and he said the hardware is now available and I can come any day before 5:30 PM as by then the service center closes. The next day I had taken half day leave from my office and visited the service center to get the hardware replaced. I was there at the spot at 4:30 PM and the personals asked me to come next day giving the reason that store is closed. I could still had understand their problem, but the way they behaved was more troublesome. Now I do not have courage and time to keep visiting the service center just to know how bad these guys are doing their job. Neither I will think to buy any other Samsung products in future. Samsung being such a huge brand, just can not imagine that their service centers do not care for their customers. Atleast Samsung higher management should evaluate the behavior and commitment of their engineers before authorizing there service centers. Was this information helpful? | |||
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Comments
Samsung — Irresponsible Service Centre Staff
Hello,I bought my samsung Mobile (GT 2130) on 12th october 2010 and after almost 6 months it got turned off and would not turn on.
I approached the samsung customer service(Address mentioned below)and they kept my mobile for amost 20 days and gave it back to me after they did an update
on its software.And after a week the same problem occurred.I went there 3 times for the same problem and they did the same software update and gave it back
to me.
The last time i went there I told them very clearly that the problem was recurring and couldnt be solved by a software update and they should send it back to
the company for a manufacturing defect.
I even told them that my warranty was ending in a week and I cannot get a warranty after that.They neglected it and they updated the software and gave it
back to me.
They even wrote some kind of note on the back of my bill saying that they will service for free till one month after the warranty period.
The same problem occurred with the phone again and when i took it back they updated the software and gave it back and now the problem has occurred again.
Now that my warranty has expired due to the irresponsibility and non responsiveness of those service guys ,what am i supposed to do now ?
Is this the kind of service that samsung gives to its customers ?!
I am never buying a samsung product again !
They have disrespected the time and patience of a customer.
I had to go to the service centre more than 10 times that too for the same problem and no stable solution has been delivered.
When I explained them my problem they act like dumb and ask me what more they can do.
And when I told them they should have sent it to the company for a replacement they ask me why didnt i send ,when they were the ones who neglected it !
If this problem is not solved then Im going to the court and will fight till their licence gets cancelled !
Customer Care Address :
Master Care Services,
Shop No 6,
Anandji Ladha Building,
Mumbai-400012,
Contact Number:[protected],28924301.
support.[protected]@samsung.com
Im attaching the 3rd service receipt with this mail.
Regards,
Gurudutt Shenoy,
Systems Engineer,
Tata Consultancy Services.
gurudutt.[protected]@tcs.com
Mob:[protected]
Dear Amit,
Thank you for the feedback.
We wish to contact you in regards with the above complaint, however we are unable to do so in absence of your contact details.
Kindly email us a suitable date, time and phone number for us to call you on deep.[protected]@samsung.com.
Regards,
Samsung Customer Service Team
Thank you for the feedback.
We wish to contact you in regards with the above complaint, however we are unable to do so in absence of your contact details.
Kindly email us a suitable date, time and phone number for us to call you on deep.[protected]@samsung.com.
Regards,
Samsung Customer Service Team
Dear Amit,
Thank you for the feedback.
We wish to contact you in regards with the above complaint, however we are unable to do so in absence of your contact details.
Kindly email us a suitable date, time and phone number for us to call you on deep.[protected]@samsung.com.
Regards,
Samsung Customer Service Team
Thank you for the feedback.
We wish to contact you in regards with the above complaint, however we are unable to do so in absence of your contact details.
Kindly email us a suitable date, time and phone number for us to call you on deep.[protected]@samsung.com.
Regards,
Samsung Customer Service Team
Dear Amit,
Thank you for the feedback.
We wish to contact you in regards with the above complaint, however we are unable to do so in absence of your contact details.
Kindly email us a suitable date, time and phone number for us to call you on deep.[protected]@samsung.com.
Regards,
Samsung Customer Service Team
Thank you for the feedback.
We wish to contact you in regards with the above complaint, however we are unable to do so in absence of your contact details.
Kindly email us a suitable date, time and phone number for us to call you on deep.[protected]@samsung.com.
Regards,
Samsung Customer Service Team
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Samsung — Irresponsibility of Servise
my camera stopped working on 20th of Nov 2009I given my camera to the service center on the next day[protected]!
since then they did'nt even called me and gave any feedback about my camera!! I called them after 14 days and they said they will replace one
of my camera part and give it to me after 20 days!!I visited samsung service centre in two times ,but their service person told they don'nt
know the status beacuse one of their service staff is leave.Then after 30 days I called them but they did'nt respond and never give a proper
answer,now they will not take phone,what shuld I do! Please.....