Samsung India Complaints & Reviews

I lost my dual sim Samsung Galaxy S Duos S7562 (Black) mobile phone. please block my idea no [protected] and aircel no [protected]

R/Sir,



I am not satisfied Your Company Mobile Quality & I have also very Depressed Your Co. Mob. I was Purchase samsung galaxy y pro duos B5512 Mobile 26th July 2012. On That time I was very happy, But now at this time my all happiness is converted to Worried. This product is not working well because the bag compartment keep falling off ever 5 minute. This results in not the good communication with my contacts persons . and i have many time goes to service center for repair the my cell but they have not gives me any response so ...To resolve this problem, I would appreciate it if the model could be repaired or replaced. I look forward to a speedy resolution of this problem. You can contact me at the address above or email me at azad.[protected]@gmail.com, Don’t mind But I thing that your mobile headset service is not a good According to my opinion. Sorry to say that I have complained to Your company but that is the true. As a general people.

Serial No. (CRT/ESN/IMEI) : RZ1C629QCWH ([protected])

Thanks


Warms Regards

A.A.Khan
Mob.: [protected],
Email: azad.[protected]@gmail.com

Sir,
I have lost my Mobile Hand Set Samsung model No. GT B7722 Star Duos bearing IMEI No. [[protected] ] on 22/02/2013 at around 10.30 Am. So I have only IMEI Number to trace the mobile number who using the handset now. So please do something help for me and oblige.
Thanking you.
Yours faithfully,
Name:Sadananda Sarmah
Address:Gogamukh College
Phone model:Samsung GT B7722 Star Duos Dual Sim 3G
Last used No: [protected],[protected]
Contact No:[protected],[protected] (Re issuing Numbers)
E-mail for communication: [protected]@gmail.com
How you lost the phone: Somebody stolen from my college canteen
Date of theft and losing phone: 22/02/2013 at around 10.30 AM.
IMEI No:[protected]

Sir my mobile phone stolen while i travel cuttack to Rourkela yesterday night my mobile model GT-S5300ZKAINU IMEI NO [protected] please u block it my sim no [protected]

This is regarding my samsung plasma( PS51D550) T. V. Its been 20 days since my complaint (Ref No. [protected]) , the engineer visited and told me that the picture tube has a problem and needs replacement, the price of the picture tube is 23,000/- which is quite high and moreover its just been 1 year 3 months since i bought this T.V.so i requested him to forward a request for discount to the company because its like buying such an expensive T.V. and then having trouble so early is very annoying and spending so much on top of that is very painful. So now its been 20 + days and my discount request is still under consideration. Why??????? When the service centre has the part available and the discount request has been added why is it so difficult for the company to provide the discount and change the defected part quickly, if i had to spend 23,000/- the company wud have changed it instantly but now if i am asking for the discount the company is taking all the time in the world to provide me the discount. Why?????? This is nt expected from such a big company!!!!!! I have 15 products in my house of samsung bt if i don't get the after service quickly or if my problem is considered at such a pace then i am sorry to say it does not leave a good impression on the costumer for the future. so plz respond to my request at the earliest as already so many days have passed and i cant wait for months to get my discount request cleared .
Harish Arora

Name: Anu B
Address: BHEL-EDN mysore road.
Phone model: Samsung galaxy S2
Last used No:[protected]
Date of theft phone: On 20-12.2012 at 5.am in AGRA ISBT BUS STOP
IMEI No: [protected]
Contact No: [protected]
E-mail for communication: lovelystar.[protected]@Gmail.com

I am Anu from Bangalore, i have lost my Bag at Agra during tour, in that bag 25000 worth Samsung galaxy S2 mobile, 5000 cash, ATM cards pan card, voter id company id card all i have lost at Agra ISBT Bus stop (Delhi) on 20.12.2012. & i have given complete in Agra Hariparvat police station. Still they have not respond anything about that. i have called so many times & asked for my compliant they didn't take any action for my compliant so please help me to find my cell.. i have kept lots of my photos on that & personal thinks, if somebody misused that means it'l be problem for me that's y.

Regards.

Issue with Fridge
I have a Samsung Fridge and have been facing issues with servicing for last 1 week - it is disappointing to have a bought their product as it seems that they are not bothered - poor representation of the Company values.

They are supposed to get a part that needs to be replaced and have not been able to do so and hence the simple thing is to ignore the customer - they do not call to give an update - it is only me who is regularly following up with them. I fail to understand why them call themselves customer centric - it is the customer who needs to run in circle around them.

I have even written to the CEO desk mail ID - and the response from there has also been shabby - I get an email today stating that as per discussion over the "call" - "when no one called me" the service center will look into it - and this is when I went to them to state that Service center is not able to help.

And to add to that the "Samsung Service Center" employee tells me that although Samsung is not being to service my fridge he can do it on his own accord - their employees also show the level of loyalty towards the organisation

I hope they wake up soon - this a a market run by customers not by producers

I had made 2 orders on 08.03.2013. The order nos. are 1071704 and 1071698. I had received the confirmation call on 8th of march’2013. When I received the call I enquired that since Samsung delivers in 5-7 working days are Saturday and Sunday both not included in working? The person replied only Sunday is a holiday for us. On the 10th of March (Sunday), I received a mail stating both the goods have been dispatched via Blue Dart and the Airway bill no. was given for both. The airway bill no. for order id 1071698 is [protected] and for 1071704 is [protected]. The same could not tracked in Blue Dart’s website and when I called they claimed they have received no such goods from Samsung. To my surprise, when I called up Samsung estore helpline no., I was told there is some problem with blue dart as there is some technical issue so their website is not updated. I confirmed with Blue dart and they said they had no such issues. It was very shocking to me and I wondered how Samsung being a big name is demeaning another company. After this on 13th March I was promised by customer care I will receive the good on 14th March. Once again Samsung failed. After calling them again they kept apologizing and when I wanted the matter to be escalated to a senior they refused and said ‘Mam, no seniors are available today. U can call tomorrow and escalate’. My complaint was noted on the 12th of march, 14th of march and 15th of march and every time they promised they will revert back but never did so. On 15th of march I was promised that on 16th of march (Saturday) that is today I will get a revert by max 1pm and then I can escalate the matter and also cancel the order if no solution is given because they refused the cancel the order on 15th of march. The person I spoke to, Amit told me I am noting down all ur remarks and Saturday is the deadline for u. Every time I spoke to a person he told me different stories. On 13th I had spoken to a guy and he claimed he was the senior executive himself and told me 14th is the deadline for u. On 15th I again got no revert so I called back and spoke to jai this time. He again said mam we can only revert on Monday. This meant from the 11th to the 16th I was regularly told tomorrow and that tomorrow never came. Samsung promises to deliver within 5 to 7 working days. If Samsung could dispatch the phones on 10th which was a Sunday and the guy who gave a confirmation call told me Saturday is working then as per all of that today is the 7th working day. But now all the people I spoke to changed their words and said Monday 18th is the last day and Jai commented he cannot commit if on Monday also I will receive the phones. It is astonishing to see how such a big brand is so casual about it’s delivery. When I asked Jai what does a person do if he/she does not receive the goods within 7 days maximum, his reply was as casual as this,”nothing mam, we at Samsung ask them to keep waiting and keep their patience”. This is the approach Samsung has to deal with its customers? It is really astonishing. The attitude with which all the customer care people spoke to me was so casual and carefree. When I asked them to make me speak to a senior they refused and everytime they told me ‘mam tomorrow you can talk to our senior if tomorrow u don’t get a revert and we are very sorry’. This was the same story I heard everyday. The next day I would neither get a status reply nor be allowed to escalate the matter nor be allowed to cancel. It was only on 15th when I spoke to amit and yelled at him he owned up that the phones were still in Bangalore hub. How is it that Samsung mailed me mentioning it has already been shipped? It is shocking to see how your company is running if this is the pathetic service ul provide to ur customers. I am sure ul will continue to be pathetic if I have problems with the phones once they are delivered to me. I want Samsung to compensate to me for all the harassment and for not living upto their words that they deliver in 5 to 7 working days.

Sir
I am Jahangir Ahmad. I have purchased mobile phone online from the mobile company GoldenMOBILESCOMPANY from NewDelhi that was priced at 24000/= including charges.
I have deposited the all cash in their accounts including all charges including the custom tax ,flight charges and so on.
With this, i have deposited 33,700/= and they are neither delivering that courier not are refunding money back.
Plz tell me what to do now.
Thanks
Regards
Jahangir Ahmad
Email: jahangir.[protected]@gmail.com
Cell: [protected]

I bought Samsung Galaxy Tab 2 on 25th December 2012. Since the very first day it keeps on hanging while making calls and playing games, I took it to the Samsung store from where I bought it. They told me that it’s new that’s the reason just keep on using it for next some time and it will be fine. Now just after two months on 26th February 2013, when I woke up one evening there was a battery symbol on its screen and it was not working even the touch was not working. I tried to shut it down many times but of no use.
Next day I took it to Samsung store; they gave me address of some service centre. I went there, they checked it and told me it will take 8-9 days to make it running fine or if you want to make it fine right now you have to go to third service centre ,then I went to third service centre.
The executive told me it will take only 5 minutes to diagnose the Tab and after around 90 minutes, they inform me that I have some kind of water log problem in it. I asked how is it possible ?
Then there technician told me that complete mother board is corrupted because there was water in there since last 4-5 months. I said how is it possible I bought this only 2 months ago. I even didn’t unwrapped the outer polythene and all. I asked them to get me to there manager.
The manger was not even interested listening to me; he was treating me and other s as piece of . I asked for his visiting card so that I can inform this to their supervisors , but he said he don’t have any visiting card. God knows he was a manager or not. I asked for his email address as well, he denied that as well.
Then I mail regarding all this to Samsung CEO help desk many times. They used to call me. I have to repeat the things to them many times. But of no use. I am working professional and I don’t have that much time to follow them and all. I have a lots of important personal and professional stuff in that Tab but all goes to vain.
I asked them to refund my complete amount to me. They just keeps on calling me and trying to pacify me that’s it. Nothing else.
Please help me and take some strict steps towards this. I suffered a lot because of all this and please ask them to compensate all these.
I would never ever think of samsung in my life again. Consider this a case of forgery, cheat, deception, miss commitment etc.


Karamjit Singh
[protected]

A-2/99 , Hastsal Road
Uttam Nagar , New Delhi -110059

I an having many problem in my phone. My phone is in under warenty. At the first time i visit the samsung service center i have aproblem of hanging after 10 days they return my phone then .i check my phone it has a problem of no outgoing voice and no incoming voice coming and speakers also not working. Then i submite phone on same day the change motherboar than after 15 day they return my phone but it is having same problem as before .then i submited my phone at smae day they said to change my 3.5mm jack and they retun me after 10 days and then i check my phone than android market is not working then i submited at second day they say that they will now change mother bord and then return me after 15 days and now also i am suferring for that problem my case is sarted from 28 jan 2013 and till now my hanset is not working properly

Hello,

I bought my new Samsung grand duos last week from chennai mobiles at coimbatore.
Infact this is the first new samsung mobile i am buying and i am vexed with it.

I had some software issues like the phone freezes many times. But i didn't consider as this is usual in every android devices and other smartphones

The biggest issues i have is on hardware side. During my calls,the other person can't hear me for a second and the line breaks and after a second they can hear me. i have no problem hearing to the callers, but they cant hear me sometimes for a second, which is quiet annoying my new phone. I tried with other mobile and i dont have any issues but with my grand i have this call issues.

i am frustrated to have this kind of problem for a 5 days old phone. Is there any replacement policies ? I dont know . please advice

Thanks
Moin
Shanu.[protected]@gmail.com

I hv bought a samsung glaxy grand mobile phone on 25/02/2013 & getting problem in ringer spikars & hand free spikars not working properly , i'm nokia users since last 14 years & now i replace my set with one of the renowned company samsung . i bought my hand set glaxy grand in rs. 21500/- from samsung dealer , M/S. SILIGURI CELL TEK, VENUS MORE , HILL CART ROAD , SILIGURI-734001 VIDE BILL NO. SCT/2012-13/5089 DATED - 25/02/2013 IN MY NAME PANKAJ AGARWAL CELL NO. [protected]. But i'm not satisfied with this set, because after paying rs. 21500/- why i use company default set .i know samsung is the one of the top company in world. but this type of problem is not good for company . so, please sir look in to the matter & do needful
ME:- PANKAJ AGARWAL
SILIGURI
CELL NO [protected] / [protected]
EMAIL ID :- [protected]@gmail.com

sir,


I Shiva kumar had purchased samsung lcd 32 from bajaj finsery loan with zero percent intrest.Amount Rs24000/-my loan account no 4000CD00228075 and emi amount Rs 1334/- every Month, total 18month and 4 Month I Had Payed in advanced. when i purchased they had not informed about any insurance. every month 1525/-had been Deducted in my account i had Payed prompt without delay every month.
when13month I Have enquired that insurance amount Rs 191/- Had been added every month with emi so i had stoped my 13th emi payment and informed customer care at somajiguda to cancell my insurance and refund it, they had agreed to send message to head office and refund my amount in 45 days. and i had payed 13month emi amount . next last 14th month emi i had spoked to mr vamsi reddy manger from bajajfinsery somajiguda had agreed to refund my insurance amount i had wrote my cancellation letter in written and send it to mr vamsi reddy withe my 14th month emi payment withe a recovey boy. till now in my account amount had not been refund.

when all my payment Had been Cleared theey had not been responding about my insurance refund amount.


i had told that i had stoped 13th and 14th month emi payment because of insurance amount which had been added to my emi every month. and informed theat ill not pay my check bounce payment because they had agreed to refund before next 14th emi payment.and till now amount has notbeen refunded.

With deep ingratitude I would like to bring into the notice of Samsung management about the irresponsible act of their personals at Bangalore Service center.

A month back my Samsung notebook has got its display damaged. From samsung customer care I could get the service center details. I did call them and inform them of the issue and also mentioned that I got to replace the display hardware. They asked me to visit there service center which is 20 KM away. On my visit they informed me that hardware is not available and I should come next week. I really do not understand, when they knew my Notebook's model number and also well aware of the problem that I explained them over phone, just to say the hardware is not available, they should not ask their customers to travel all the way across the Bangalore.

I again received a call from the same person and he said the hardware is now available and I can come any day before 5:30 PM as by then the service center closes. The next day I had taken half day leave from my office and visited the service center to get the hardware replaced. I was there at the spot at 4:30 PM and the personals asked me to come next day giving the reason that store is closed. I could still had understand their problem, but the way they behaved was more troublesome.

Now I do not have courage and time to keep visiting the service center just to know how bad these guys are doing their job. Neither I will think to buy any other Samsung products in future.

Samsung being such a huge brand, just can not imagine that their service centers do not care for their customers. Atleast Samsung higher management should evaluate the behavior and commitment of their engineers before authorizing there service centers.

I went to dawar open world showroom today for just enquiring about how to connect my Samsung s3 wid laptop. The phone was purchased from dawar only. The dealing executive over there was so casual n unproprofessional that he hardly listened to us at the first place n later without explaining properly to us regarding the settings he simply deleted the existing data of the phone. I had many important files in the phone which were deleted by him without proper explaination. This has created a lot of mess up at the store n harassment to us. The executive was very casual n smiling even after messing up with the customer.

I fail to understand that for the owner of the showroom is it not important to make sure that the customer is satisfied n leaves the store with a smiling face. This has been the most pathetic experience of my life n in case no action would have been taken against that executive u would surely go to consumer court for his absolute improper n ridiculous behavior.

Chanchal Sharma

We needed to get our AC serviced and as our yearly routine we called Samsung service centre on 9 March. Two executives came to our house on 10 march, Sunday evening.They told us that their was leakage in gas so our AC had to be taken. They told that the next day executives will come in car nd tak it.On Tuesday we some people came to our home and collected the ac. Our mistake was that we did not check their IDs. These were not the executives of Samsung. We got our ac back but our issue is that. how did that private co got to know any our ac problem. Wen we asked from them he told that his brother worked in Samsung.( Danish). I just want to know why was our problem leaked from Samsung.

When purchase the samsung duos the seller claimed about the Android facility and many other good features, But later it was found that is no android facility and the mobile gets automatically restarted and got hanged also frequently.

I purchased a refrigerator model no RR2015SSBSZ from elctronics centre pvt ltd Benachity Durgapur, WB on 10/07/2012. the refrigerator is not working properly. on 02/03/2013 I lodged a complaint to your customer care on toll free number . your engineer visited and made a hole in back side of freezer but failed to correct the fault. please look the matter immediately otherwise i will move to consumer forum.

It is pretty Shameful to see that corporate like Samsung are falling short on their commitments.

I bought a Samsung Smart TV from Thailand, Model No. UA32ES5600RXXT with Serial No. LFCJ3DGCA01075L.

I paid an extra amount since it said that the box included the smart TV Wireless Dongle in the box, however when I opened the sealed box I did not find one. I am not too sure who I should complain to, however I plan to visit the consumer redressal forum incase I do not get a satisfactory reply.

My Contact Details are:

Siddharth
+91 (0) [protected]