[Resolved]  Samsung Jet Gt S8003 — Fedup of Touch panel of my phone

Address:SAS Nagar, Punjab

Hi!
I have bought Samsung Jet GT S8003 on 8th Feb, 2010 worth Rs. 17000/-. In the very next month its touch panel stopped working. I submitted the phone at Samsung Service Center Sector 22 Chandigarh on 6th March 2010. They changed the touch panel and I got back the phone after one week. It was working fine till 6th of June, when the touch panel again malfunctioned. I again submitted the phone at same service center and this time they took about 25 days to get my phone repaired. After 3 months on 8th September again faced the same issue of touch panel. Service center again took one month to get my phone repaired. After that it worked fine within the warranty period. Now a month back when warranty period was over the same problem arises again. I talked to the Area Manager, Mr. Vikram Kaushik and after a long discussion he admitted that there some flaw in the phone and he will get it repaired without any cost. It took 15 days to get the phone back. I got back my phone 10 days back and NOW AGAIN I AM FACING THE SAME PROBLEM, THE TOUCH PANEL IS NOT WORKING.

Please suggest any help. I am fedup of this phone. My 17000 is totally waste.
thanks
Ankush
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Same problem to me also. I bought in October 2009 for Rs.19500/-. In October 2011 I changed touch panel by spending Rs.1150/-. Again in March 2012 the same problem persists and changed touch panel by spending again Rs.1150/-. Now i.e. December 2012, my touch screen not working.

It is the responsibility of Samsung India either to exchange the other phone with same purchase price or to change the touch panel whenever it gives problem free of cost.

(v.s. ganesh)
Jorhat, Assam
Mobile No.[protected]

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