[Resolved]  Samsung — In activeness of your service center regarding purchase of a Micro-oven Model No. Samsung CE1041DFB

Address:

North 24 Parganas, West Bengal

Dear Sir,
Subject: In activeness of your service center regarding purchase of a Micro-oven Model No. Samsung CE-1041DFB/XTL.CONV.MWO from M/S Great Eastern Appliences Pvt.Ltd. under Cash Memo No. [protected] on dated: 21.12.2010.

The above make and brand Micro-oven was parched by me as per above details even I was advised by my other friends that the Micro-oven of the above brand is of no work and they don’t care for provide any service by their center. Now I am facing the trouble and found that my friend opinions are correct.

In this connection I contacted your service center phone no.[protected]. They were kind enough attend our complain BP NO. [protected] of dated 22.07.11. that sir, on the complain and some technician contact attend the complain and get our signature in their prescribed form issued by M/S Great Eastern before attending the complain after signature the form only they touch the micro-oven and after opening the power board operation switch they found it is defective and said as he got no ready spare parts he will replace the same on the next day. As they did not turnover we remind them on 25.07.11 about the matter.

They replied the spare parts is not available with them but they will arrange and replace it within another two days time even failed to provide the spare parts. When we told them if they fail to attend the complain we will be proceed to informed the company.

Some one on 28.07.11 intimate by calling us on phone that the parts have been collected by them and they will replace the same immediately. As they did not care to attend even 03.08.2011. Today your customer care (no [protected] ) tell me available spare part is not a right spare part, so their past information is wrong ,still today they can not arrange switch power bard Model no. Samsung CE-1041DFB/XTL.CONV.MWO.

Hence it will highly appreciated if you kindly look with the matter immediately such that I am not to believe that the Micro oven above of Samsung made is practically of no use.

Thanking you,
Dinesh kumer das
M.B NO. [protected]
das.[protected]@yahoo.com