Samsung — DVD port replacement

Address:

South 24 Parganas, West Bengal

Dear Sir / Madam,

This is to bring into your kind attention that I, the undersigned, having a Samsung colour TV purchased on 15/05/2006, bearing model no. CZ-2158ML5XXIL and Sl.no. 3ZAX704713H, reported a problem with the DVD port in the TV through Samsung customer services and on 17.10.2011, I was duly attended by a representative of M/s Mondal Appliances Service, 87/10, Akshoy Kumar Mukherjee Road, Kolkata - 700090, an exclusive Samsung Service Centre. My T.V was inspected and reported to have a problem with the DVD port in the T.V and I was told that the same will need to be replaced. In this regard, I was charged with an amount of Rs.121.00/- as inspections charges vide cash receipt no. 3752 dated 17/10/2011. Accordingly, my T.V was taken to the service centre on 20/10/2011.

The very next day (21.10.2011) I personally visited the service centre and I was clearly told that my T.V will be attended and shall be delivered after 3 days (expected to be 24/10/2011). However, since then I have been continuously following up with the service centre with a lame reply of "spare parts are not available" and more disappointing is the fact that they are not also providing any idea when will the T.V be handed over after repair.

Now, after so much of follow up in vain, I have no other option but to bring this into your kind attention for an urgent action in this regard. I find it absolutely unprofessional and expect a brand like Samsung to have a much more efficient and professional service agents who can help and support your customer base. Customer service is not a mere job, it's an attitude! Being a senior citizen, it is also very difficult for me to physically toil after and follow up on rigorous basis to get my T.V repaired. I have known M/s Mondal Appliances through Samsung customer care and I would hold Samsung as a brand responsible for all my discomfort and unnecessary tension.

I once again request you to take urgent action in this regard to fix the DVD port in my T.V and ensure an immediate delivery. I shall expect a feedback from your side with a clear commitment regarding the delivery date for my T.V.

Thanks and regards,

Ashish Chatterjee,
106/A, Shyambazar Street,
Kolkata - 700005

Phone :[protected]
Mobile:[protected]