[Resolved]  Samsung Laptop — poor customer care response

Address:East Delhi, Delhi

i purchased i Samsung laptop from east delhi after two months it showed some display problem (some black spots on screen), dealer told me to make a complaint to samsung care at nehruplace, they took my pc on 12.09.2011 from me after that they they told me that the defected part is not available we will give u a new piece, till now they have not provided me with anything its been more than 2 months, they never give call by there self if i call them they don't response properly, they just keep on saying we need 3 days more,
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Dear customer

Thank you for writing and sharing your concern with us

In order to help you in a better way we would require your contact detail .
Please provide your contact detail .We assure you our best services always .



Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com
yes...samsung laptops service is very bad...

samsung laptops battery backup is very bad, , never buy samsung laptop bcoz it's not provide gud service...

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18889
    Pending
    0
    Resolved
    11177
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information