[Resolved]  Samsung Lcd 32 C530 — Malfunctioning

Address:Ernakulam, Kerala

Sir,

I had bought a Samsung LCD 32 inch TV of the model C530 which costed me Rs 34,500.00.
It was only given a warranty period of 1year.Just after the one year period it malfunctioned (fluctuating lines on the LCD display screen) without no reason or lightning struck or any of that cause.I had called up the service center people and they had the TV looked up and now Im said it will take approx 13,0000Rs for its service.Hardly 1.5 years and i half to pay half the price of the TV.Even a pen drive which costs only 180Rs is given a replacement warranty of 3-5years.and for a TV priced 34.5k JUST 1YEAR ??? Sir i humbly request you to do the needful for me.i at least require free service or get my TV replaced.Hope you can help me with this problem asap.

I attach with this, the pics of the TVs problem and the image of the bill as well.

With respect,
Nikhil.P.Unnikrishnan
Nandanam,
Prra 50,
Puthukalavattom,
Kochi,
Kerala
PH:[protected]
+4 photos
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

In reference to your complaint we would like to inform you that we tried to contact you on provided number ([protected]) but were unable to get in touch. We kindly request you to provide us with your alternate number or convenient schedule so that we may able to contact you and discuss the issue.

We also tried to search for your complaint details with us by provided numbers but were unable to get any data alternatively you may also provide us any of your complaint number with us so that we may able to go through the case history as well and take action accordingly.

We are sure you will be kind enough to understand our concern.

Thanking and assuring you for best services always.

customer Satisfaction
Singh.[protected]@partner.samsung.com
You can contact me on[protected]
or my father Mr.P.N.Unnikrishnan on[protected]

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