[Resolved] Samsung Lcd 32 Inch Tv — vertical line on the screen

swapnil156

from Mumbai, Maharashtra

Address:

Dharwad, Karnataka

My name is swapnil thakur staying in hubli. I had purchased a samsung LCD 32 inch TV in the month of June 2011.

The screen developed a vertical line in Oct 2011. When i contacted the cutomer care, the person from samsung came and checked the TV and informed me that one spare part needs to be replaced and it will be done in a weeks time. This took place on 15th nov.

But the worst was to happen. I have called the person 10 times but every time he gives one or the other reason or switches off his mobile on seeing my number. After that i had again called up the customer care about 10 days back and got an assurance that the problem will be solved immediately.

But i dont know why there is still no revert frm either the customer care or the samsung service person.

This is one of the worst services i have faced from samsung. Now i have started regretting my decision to purchase the SAMSUNG TV.

My contact num [protected].

I hope atleast after this mail, Samsung takes its customers seriously and solves my problem on priority basis.

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Samsung India reviews

View all 18888 Samsung India Reviews

Comments

Arvind kumar

from Delhi, Delhi

Samsung — Line appearing on TV screen

Sir,
I bought samsung TV model no. CS21S8MEEX/XTC Sl. No. 073332AQ400130 on 01.05.08 from South City (Pentaloon -E zone), Kolkata.
After one month one thick line appeared on Top of the TV screen. I verified from cable operator and made contact with seller. They suggested me to take help of customer care.
Samsung people came and rectified this problem with adustment of current, VT etc. and assure not to come same problem. Again after one month it appered and samsung people attended but this time some parts have been also changed. Three months it run well, and after three month it is again seen and that time service center sent so called Sr. Executive, who again reseted the parameter of the programme and went back and suggested that there is spark in supply board that's why parameter of the programme is being changed. I replaced the switch board. Again in end March' 09 same problem faced. I called samsung people to attend the problem with assurance that this will never seen again because of warranty period is being lapsed. They assured that if it appear again, neccessary action will be taken.
In april month it again appeared and again programm was reseted.
This repeatedily appeared in May and it has been decided to sent the set to workshop. At the time of receiving TV set they asked me puchase slip that I have but could not handed over because of I was in duty. My relative was unknown about the actual place where it was placed.
The workshop people showing me estimate for the repair of the set.
After that I want to make several contact with Senior person of service center regarding this issue because of the problem was so critical then why this descission is not taken earlier and who will be responsible for the lapse of warranty period. They are are not calling me back to convince my queries.

If you have any solution of this deffective set then kindly rectify it shortly otherwise the it should be replaced.
The reply in this regard will be highly appreciated e-mail [protected]@gmail.com

Samsung India Customer Care

from Pune, Maharashtra

Verified Support

Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com