[Resolved]  Samsung Lcd — miss behavior and passing wrong information

Address:

Chandigarh

To,
The Manager,
Samsung India Customer Care.
Sub:- Complain regarding pass the wrong information and miss behaviour
Dear Sir/Madam,
Myself Ankit Gupta (+91-[protected]) and my email id [protected]@yahoo.co.in . On 27/02/12 at 8:00 pm i went to Samsung showroom in Chandigarh ( The Electroage, SCO 363, Sec 35-B). There was two guy working in the showroom (Mr. Rajesh & Mr. Jatin) i have decided to purchase LCD 22” model no. LA22D400 which have USB(audio and picture) feature. but mr. Jatin said that we don’t have this model. And he suggested me to purchase LCD 22” model no. LA22D404 which have USB(audio, video and picture) this feature. And Mr. Jatin told me that both price are same so better to purchase this one(LA22D404). Bzo i want all these feature. But i don’t like the model(LA22d404) bzo i like the model(LA22D400). Only bzo of Mr.jatin suggested me so i purchased LCD 22” LA22D404. When the persom come from the Samsung for installation that time they told me that sir this model don’t have USB video feature and that same time i called up Mr. Rajesh (+91-[protected]) He said we have passed the wrong information regarding the product and he said that if you want USB(Audio, picture & video) all these features then you have to pay more 1000 rupees. I told them this is very wrong how you passing the wrong information to the customer after he used very wrong word “jo tv diya hai usei ko dekh lo” And he cut the phone. This is totally unacceptable from the Samsung employees bzo i am using so many products of Samsung and before i like Samsung but now i hate Samsung company. So either you will do something or i would go to consumer forum.
Regards,
Ankit Gupta
[protected], Lecturer at Rayat-Bahra group of Collages.