[Resolved]  Samsung Lcd Tv — Worst Customer support company

Myself Bala working in a MNC company,chennai.I bought a Samsung LCD TV(22 inch) on Oct 2008, i planned to fix the LCD tv in the wall for that i raised a request(BP No. [protected]) for wall mounting. When i called samsung customer care centre the replied with all my details of address and purchasing date and they said me our service engineer will contact u shortly, i got surprised and thought work will complete quickly.I thought service engineer will call then we will tell the address change details.
I waited for two to three days i didnt received any call from samsung service executive. Then i called again customer care centre, after called them again i heared all those things(my name ,address details, Mobile number) then i refered the BP number. Suddenly CC excecutive told sorry for the inconvienience ur request will be reaolved shortly.I provided the new address details for wall mounting. I Received SMS from samsung CC as ur query has been resolved shortly.
I waited for another 2 days no reply.Again i called and explained all the story again. i received same reply.But Engineer not visited. Got frustrated and requested CC executive to give line to any senior officer. I m diverted to senior officer, but he talked arogantly and kept the phone without responding in good manner.After 1 hr i received a call from Service engineer(Mr.Srinivasan) and they visited my home at 7:30PM in the evening and after asking TV warranty card he told this purchase date of this TV is already passed 1 yr so u have to pay 1050Rs.Suddenly i shocked and asked him to give a line to senior officer. He called and his senior officer(Mr.Murali) talked with me and he is telling Cost will be Rs.900. I m confused(Mismatch in charges) because last 15 days this customer service centre persons told there is no installation fee for wall mounting. Also on purchasing time no dealer informed me that wall mounting installation will be chargeble nor the service man came for demo last year also not informed me about the charges for installation and now customer service executive also not informed about charges. Moreover without explaining, service engineer left the premises suddenly.
Again i m tracking the Samsung CC for solving the problem.But they didnt even i would like to pay the charge.

Very frustrated customer. For last 15 days i m tracking samsung customer service centre for fixing my LCD tv in the wall.But the issues still not resolved.

Compalint number1: [protected]
Complaint number2: [protected]
Compalint number3: [protected]
Complaint number4: [protected]

A Victim still waiting for TV installation.