[Resolved]  Samsung Lcd Tv — Shriram City Union Finance NOC

Address:

Chennai, Tamil Nadu

In February 2010, I had bought an LCD TV and I had financed it thru Shriram City Union Finance Ltd. I had given 8 cheques (Rs.2933) per instalmment. They have encashed first three cheques( i.,e February, March and April). So, I think it was going smooth and i didnt observe my account on regular basis whether the cheques are getting cleared or not. In the month of July when I checked my account there is a charge of Rs.350/- debit (cheque refund). Then I checked up with the bank and cross checked my account and came to understand that n the month of July, I found that they have presented three cheques at a time and even without intimating me in advance. Because of that, out of the three cheques one cheque got bounced as there is less amount in my account at that time. Though after seeing the charges, I put the sufficient fund in my account, I have to bear the charges.

Then I tried to reach the shriram city union finance people through the vendor where I purchased the TV. The executive (looking after shriram finance) has given the number of some collection person (Mr.Gnanam). However, he never picks up the call or never gives calls back. That is another story. Then I checked up in net and find the contact numbers of Shriram City Union finance, chennai. When I try land line number, they given two cell phone numbers. When I tried one of those numbers, they have given me another number and asked me to contact there. At last, when I reached respective call center executives they took my contact number and told me that they will contact. I tried to get some proper details from them to clear off that cheque (which is bounced) several times. But invain. Finally, yesterday, when I reached one executive, she told me that the balance in my account was showing Rs.3708. Then I told her that my instalment amount is only Rs.2933. Then she told me that there are cheque dis honour charges Rs.500 and late payment charges Rs.275. When asked her she told me to contact the Manager for the extra charges reversal.
Today (24.09.10) when I approached the accountant of the branch, and explained the entire story, he said, he agreed that the problem is with the company for not presenting cheques properly (each month) and extra charges were levied and for the reversal we have to wait for branch manager. Finally, when we approached the branch manager (Mr.Meenakshi Sundaram), after a long heated argument, he said he cannot do any thing for the cheque bounce charges and we have to pay the amount in full to get the NOC. However, he agreed to weive the late payment charges though.

We can feel from his cruel smile that we were cheeted by them, and they got one more "bakara" (The Scapegoat) and got the extra money to their account.

Though the fault is with the branch of not informing the consumer (me) and presenting three cheques in the same month, they say, they cannot reverse Rs.500/-. Because of this, I have paid Rs.850/- extra (including bank charges) from my pocket totally.

As I got irritated with the behavior, I thought of getting relieved from the obligation and I have paid the total amount Rs.3433 (Rs.2933+Rs.500) and got the NOC.

We came to understand from the other customers, that I am not only the person suffered like this and there are other customerss as well suffering same kind of issues. In their case, though the consumer opted for ECS, they have not taken the money and after two months, they are asking that customer to pay the instalment and the late charges etc. She (that customer) was shouting at the branch people and went to file the case.

I feel, Shriram city union finance is cheeting people by way of initially giving (saying) the loan at 0% finance and they collect extra amount in other form (not showing as interest) before closing the loan, by means of not presenting cheques in each month, not clearing ECS each month and accumule the same so that the consumers cannot meet the obligation in the same period.

The hight of paying amount is, they dont accept new cheque (which I carried) and only we have to pay in Cash to clear the amount for which we have to run 2 KM to reach an ATM to withdraw the amount. After getting the payment receipt, we have to rush to ground floor, where we can get the NOC.

Another hight of getting NOC in the ground floor is, we have to a xerox copy (ouside their office premises with our expenses) and present to the executive. Then she has given the NOC and a blank cover to keep the NOC inside the cover youself. (Great thing to observe, they dont ask you to get the blank cover from outside so that they keep the NOC in the cover)

So, Be aware of.