Samsung - Lcd Tv — Samsung Helps you become sick and Die Easily

Address:

Tamil Nadu

Here is a Great Experience with what International Brand "Samsung" can do to his customers. If you spend Rs. 32000 and buy their product they will give you lot of sorrows, psychological trouble, distress, depression and what not. They will help you die very easily!


Hello Customer Care,

Again till date my LCD TV has not been replaced. Are you playing some kind of foolish/psycho game with poor customers like us? Is this the end result of believing in a International Brand like Samsung? See the last email date when you responded to me. The day next I got a call from someone from Noida stating that my LCD TV will be replaced immediately or the amount will be refunded. The date today is Nov 17 and nothing happened.

Now when you are trying to play a bad game with us we would also like to get back to you. Why are you not revealing names, why are you hiding yourself? Come our and be bold.

Can you provide me the email id of Mr. Gee-Sung Choi, your President & CEO? May be I should explain my position to him.

Now these are something I would be doing:-

In every website that registers complaints about products I will ensure that a copy of this email goes. I will also throughout my life whenever I get to talk to any person will share with bad experience and make sure that they will not purchase any of the Samsung products.

I think you are not acting as human beings but as animals which does not understand human feelings.

How about the plan of putting some notice and also sending emails to various news papers about your atrocities?

Again if you are bold enough, can you at least reply to this email stating that my TV still will take 20 years to get replaced?

Dr. Ramesh Kumar
[protected]









On Tue, Nov 2, 2010 at 11:20 AM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:
- Hide quoted text -

Dear Customer,



We regret the inconvenience you are facing with your Samsung product.



We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.



We can understand the time and energy you have spent on this issue and appreciate your patience.



Thanking and assuring you of best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.






------- Original Message -------
Sender : Ramesh Kumar<ramesh.[protected]@gmail.com>
Date : Nov 02, 2010 13:07 (GMT+09:00)
Title : Re: BP No. [protected] - Complaint regarding LCD TV Panel Change

Till this date the problem has not been solved. My TV is with the service center for the past 15 days. What is the problem here? Do you know what is mean by customer care? Why are you torturing customers like this? What sin did we do apart from believing that Samsung is an International Brand and spending Rs. 32,000 of our hard earned money on this?

Please answer immediately. I would like to take this issue very seriously. I can even spend Rs. 1 lakh on this but would like to take this to Court and also with the Media. I will print publications stating the Atrocities that you do.

You now give me a written statement on this. You have not only affected me but also all of my family members including children.

Let me see, now I do not want the TV back from you. I want justice.

Who is the next level that I report this to? Do you think you can play games with poor consumers like us?


Dr. Ramesh Kumar

On Mon, Oct 4, 2010 at 11:22 AM, Ramesh Kumar <ramesh.[protected]@gmail.com> wrote:

Dear Samsung Customer Care,

This is to kindly inform you of the circumstances surrounding a period more than one month during which time I was trying but in vain to get my LCD TV repaired/replaced.

I bought a Samsung 32 inch LCD TV in September 2009. Since July of 2010, the TV had issues and the screen went blank every now and then. From August 2010 the screen completely went blank. I called up Customer Care around August 26 and made a complaint to them. They said it will be sorted out. After one week, a Technical Person came in, inspected the TV and said that the Panel needs to be changed.

From that time onwards for the past one month or so, we have been trying to call Customer Care at least 10 times and also the Dealer Center, but till today, my TV has not been set right. Every time I call Customer Care, they tell me that they have escalated the issue to a Sr. person and that it will sorted out in one or two days. But then there is no action. Even today just 10 minutes before I did talk to Customer Care and the same reply was given.

I just do not understand what is happening here. I am not new to Samsung products as you can see from my purchase list. We had purchased at least 10 to 15 electronic items from Samsung. The only thing we believed was that Samsung would offer us the best customer care. But it is proving to be very wrong. We are a large joined family set up and I would be personally recommended buying Samsung to all my relatives in the past but I really do not know whether I was right.

You say Samsung is one of the world top Electronic Appliances company with stringent customer care policies. But you are not able to address a rather very small issue. After all we are not living in a remote village or in a desert. We are in a Municipality and that too a well renowned leather city. And your LCD panels are not being manufactured in Africa or some other planet to take a long time to reach us.

For the past two months we are not able to watch TV and do not even know whether we should buy a new one. We have spent 32,0000 Rupees of our hard earned money on your LCD TV only believing that it would a quality product which will be operational for at least 5 to 8 years.

Now I would like to clearly know what would be your reply to this as I would like to progress further. We cannot wait anymore. If you cannot find a LCD Panel why can't you replace the LCD TV instead?

Sadly, I was me every time who had to call up to know the status. I did not ever receive a call from your end at least once advising me of the real problem.

I would like to make a formal complaint on the undue delay that you are causing and the resultant distress and emotional and psychological stress this has caused me and my family members.

Please register this complaint and let your Higher Officials know about the sad state of Customer Care that you render to your poor customers. I want action to be taken immediately on this.

Please confirm receipt of this email by replying.

Thanks


Dr. Ramesh Kumar
No. 6, Main Road, Kaspa-B
Ambur, Vellore Dt. 635802
ramesh.[protected]@gmail.com