[Resolved] Samsung Lcd Tv — TV broke down a month after warranty period expired | |||
I purchased s new Samsung LCD TV on the 2nd of April 2011. The TV broke down on the 25th of May 2012, just a month after the warranty period expired. The company's repairman advised me to replace a component that costs almost as much a new TV. A TV being a consumer durable should last for more than 13 months. This case seems to show that the TV was designed to last only for the warranty period. Was this information helpful? | |||
Nov 29, 2016 Complaint marked as Resolved Verified Support Jun 01, 2012 Samsung India Customer Care's response Dear Customer, Greetings of the day ! Thank you for becoming a patron of Samsung product. We sincerely regret the inconvenience caused to you. Please share your contact details and complaint no. (if any). Our service specialist would get in touch with you shortly. We appreciate your patience and request you to beer with us till then. Thanking and assuring you for best services always. Regards Samsung Team | |||
 4 Comments | |||
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SAMSUNG LCD TV — SAMSUNG LCD NOT WORKING AFTER 13MONTHS
Dear Sir,I purchased SAMSUNG 40inch LCD(LA40M8 MOSEL BLACK)on 5Jul2008.After purchase there was problem 2-3times I have to call service person from SAMSUNG.Very first complaont was about picture not appearing .There was only lining on screen.That time repair man told that there is some connection lose ,may be occured during transportation or instalment.I was very amused how can this happened but let that go.After that there was problem of current in TV etc.Every time there was some excuse from repair person.On 23Oct2009 again screen problem comes up and I filled complaint to Samsung comp no-[protected].Repair person came on same date and again with new electric circuit board on sat 24Oct.Gave me the dicision that there is problem in screen and I have to purchesd new screen cost around Rs40,000 becouse TV is out of warrenty.
Please help me what can I do about this,I purchesd TV for 84,471 ,there is only 15months passed and there was 2-3 times complaint logged to SAMSUNG .Now they are telling me to spend again 40,000+.
With Regards....Gwal Goswami [protected]
Dear Sir,
I purchased SAMSUNG 17inch LCDmonitor on March'2007.After the purchase, there was problem many times. When I calll service person from SAMSUNG or the person who give the monitor. he did't gave any response or no answer. Very first complaint was about picture not appearing .There was only blank on screen.I called service person so many time to solve the problem, he did't answer, then one day he came and had taken to service, he did't give the monitor still now Mahesh "Aritha Computers, Cell[protected], Tiruchengode, Namakkal Dt, Tamilnadu, for this I have loose Rs.10, 000/- from him. I was very amused how can this happened but let that go.Every time there was some excuse from repair person.
Please help me what can I do about this, I purchesd Monitor Rs.9200/-, there is only 13months passed and there was many complaint logged to SAMSUNG.
With Regards...P S Dhanasekaran [protected]
I purchased SAMSUNG 17inch LCDmonitor on March'2007.After the purchase, there was problem many times. When I calll service person from SAMSUNG or the person who give the monitor. he did't gave any response or no answer. Very first complaint was about picture not appearing .There was only blank on screen.I called service person so many time to solve the problem, he did't answer, then one day he came and had taken to service, he did't give the monitor still now Mahesh "Aritha Computers, Cell[protected], Tiruchengode, Namakkal Dt, Tamilnadu, for this I have loose Rs.10, 000/- from him. I was very amused how can this happened but let that go.Every time there was some excuse from repair person.
Please help me what can I do about this, I purchesd Monitor Rs.9200/-, there is only 13months passed and there was many complaint logged to SAMSUNG.
With Regards...P S Dhanasekaran [protected]
Dear amit, mine also same problem and even i am having same model LA40D550K1RLXL. i purchased in 2011 double image and horizontal problem ocured in 2013 after purchase of 2 years. service engineer came & told panel gone Rs.26000 for panel replacement. jst 5k to 10k could have efordable so i dint replace. Now m using old 21 inch dome Tv
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I purchased Samsung 40 Inch LCD TV Model Number : LA40D550K1RLXL, Serial Number : MPZP3PBB901149R for 40000 on 15 AUG 2012 from Reliance Digital in Phoenix Market City Bangalore . It worked fine for 1 year and then on 18 AUG 2013 just after 3 days after warranty expired, it developed a problem of Horizontal Lines on screen. I called Samsung service Complain Number :[protected], they said panel has to be replaced. Cost = approx 20000 Rs.
It is just 1 year and 3 days guys and I bought the TV in 40 K and now it is worth nothing. It is a product defect and certainly Samsung should take responsibility for the screen,
On this above context, I am requesting / appealing to SAMSUNG ELECTRONICS to take up this as very special / exceptional case and replace the PANEL at minimum cost as it is just 1 year old TV. It is my expectation from you, to look into this and show a way out, to solve the issue cordially so that the so that the customer satisfaction is highly appreciated.
I am writing this post with lots of hope and a proper judgment from SAMSUNG side.
Yours sincerely,
Amit Kumar
[protected]