[Resolved]  Samsung Lcd Tv — SAMSUNG LCD TV Complaints - LCD TV - Unacceptable Repair Cost

Address:

Varanasi, Uttar Pradesh

LCD TV - Unacceptable Repair Cost
The Managing Director
Samsung India Electronics Pvt. Ltd.
7th & 8th Floor, IFCI Tower
61, Nehru Place,
New Delhi-110019


Reference: Purchase of LCD TV from Ponnemoney Marketing Private Limited via Invoice No 3998
Subject: LCD TV – Model No LCD 40A 450, Serial No 12313ZES901711J,

Dear Samsung Authorities;

I wish to state that the LCD TV in question was purchased by me from Ponnemoney Marketing Private Limited via Invoice No 3998, 15 months back – 26 Feb 2010.

I am an old customer of samsung with a products Refrigerator & washing Machine. Samsung as a brand was sold to me by the representatives who managed to convince me that this is a well known brand having best products and that I could blindly purchase any of Samsung Products and he assured about the performance for a long time to come. Hence, even though this Samsung LCD TV was costlier that the other products I purchased the Samsung LCD TV for MRP Rs 65,000/- on pure face value.

Recently, the TV started giving problems is black line appearing on the screen with and we had lodged a complaint via telephone We called the technician and TV was sent at samsung service centre at varanasi (New weather control refrigeration) wherein he mentioned to us that there was a panel problem and need to change the panel. That he would talk for the cost for repairs as the warranty had expired 3 months back.

Since the I personally inquired with Samsung Authorized Service Centre – New weather control refrigeration and talk with Mr Chanchal Srivastava, Area Manager regarding the cost involved and I was shocked to hear that the repair of my TV is going to cost me Rs 25,000/- . and company offer only 25% discount has been turned down. I am feeling completely cheated on buying the Samsung TV as I was told that the same is a good product and I would never have to worry about its performance.

I request your company to repair my Samsung LCD TV with minimum 50% discount


Thanking You,

Yours truly
Lt Col A K Rao
Commanding Officer
28 UP (G) Bn NCC
BHU,Varanasi-5