Samsung Led — LED is not working

Address:

Jammu, Jammu and Kashmir

Hi,
My name is suri , by profession I am a Sr. Software Engineer and working for reputed MNC. I have been visiting bangkok several times because of my company sites. I bought a Samsung LED this year from bangkok and sent it to my home , India ( Jammu). Now parents called me a month back and told me that they were facing a Problem with LED screen and it suddenly stops working. My father has tried to call and visit samsung service centre in our city with warranty card but they were refused to repair , and asked for an original bill. I misplaced the bill somewhere now after a long one month search I got the bill and fax it to my parents . Again service centre people want bill to be stamped by the shop in bangkok where I actually bought it. what rubbish they want me to go to bangkok to make the orginal bill stamped with warrany ;( I really cant understand ..I do have warrant card , I do have bill ..we have an actual product which is causing an issue ...but nothing positive is being done.
we understood that as soon as one registers the product online, the international warranty is valid.

I am big fan from samsung..from Galaxy 10.1 note to LED's , I always prefer and advise samsung products to buy . But this incident makes me upset as my parents were not getting any service from samsung in our country.

Kindly help us to make it rectify , I still believe samsung is a leading name in the market now a days and will not make their customers felt hopeless.

Currently I am living in bangkok , sharing my and parents contact details below :

Er. Manish Suri ( contact no :- +[protected] , email - manishsuri.[protected]@gmail.com)

My parents Jammu (J&K) address :-
Mr. Naresh Suri ( M ;- +91-[protected])

Below attached the original bill , and Looking forward for your favourable response.
Thanks!!