Samsung Microwave — PRODUCT UNDER WARRANTY NOT WORKING SINCE 1 MONTH BUT NO SERVICE PROVIDED DESPITE REPEATED CALLS | |||
We bought a samsung microwave model CE 103 VD on 13.06.2010 from Croma retail. It is not working since 01.08.10. We filed a complaint with samsung on 12.08.10. Engineer from samsung came to check the syatem on 14.08.10 and said a part needs to be replaced and he will do it next day. But after that despie numerous phone calls and emails they are not attending to our request. Everytime a new reference number is given but no action is taken. We are frustarated with this response of the company and dont know what to do.First complaint reference number given by samsung customer care on phone was [protected]. Last transaction no. given by samsung on 28.08.01 was [protected]. kindly help us in this matter. Was this information helpful? | |||
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Unfortunately the same thing has happened with me, I bought a Samsung M/ from big bazar. and it was a defective piece, he samsung customer care promised me they will replace, but its now 45 days since they are saying they dont have the model available and instead asking me to pay more money and get some upgraded model. Its really hopeless to talk to these cheaters. I will advise not to buy any samsung products and stop others buying the same. If they cant provide good and satisfactory services to the customers theres nothing buying their product. Even they dont knowhow to repair it. Very hopeless and disappointing.