[Resolved]  Samsung Microwave — Defective Microwave sold by Anandamela Gariahat

Address:South 24 Parganas, West Bengal

1) Since we had decided to buy a Microwave as we had invited Guest on Sunday and had made all arrangements for giving them a treat with Microwave cooked food we bought the microwave on Saturday itself i.e. on 03/07/2010 as Anandamela Salesman told us that if we pay by Cash the product will be delivered the next day and the demo will also be given the same day of the product delivery but if we pay by Cheque the same process will take place at least 3 days for the chqeue to be cleared and the microwave will be only delivered thereafter.

2) To our disappointment the Microwave oven was not only delivered very late on Sunday but neither the demo could take place as promised by Anandamela inspite of many phone calls to them.

3) When we called up Anandamela to know the reason why they did not send the technician as they promised , they denied the fact that they had committed that the technician will give us the demo the very next day. We even clarified the position from them that next Monday being a Bundh could it be possible for the Demo on Sunday itself. Only upon their assurance that I purchased the Microwave paying by Cash- or else I would have preferred to pay by cheque and the product would have reached me on Tuesday or so and the demo would have followed on Wednesday.

4) What surprised me was that the Anandamela people who delivered the Microwave oven to my residence were in a hurry to leave as soon as they dumped the product in my house. Never gave me a chance to open the box and check what it contained. When I asked those people that want you open the box and show me whether you have delivered what I purchased they said the person who will come for demo will do the needful.

I felt quite suspicious about the delivery man’s behavior so I was compelled to open the Box to find out whether the Item delivered was exactly what I had ordered. To my dismay I was shocked to notice the following:-

1) The door of the Microwave oven was broken.
2) There was no glass plate inside the box.
3) No guarantee/warrantee card inside the box.

We tried calling Anandamela but there was no response from them.

5) In between I had fallen very ill and was on strong antibiotic for viral fever . So I could not take up the matter.
You being an organization of repute I sincerely hope that I would be benevolent enough to treat a customer graceful and arrange to replace the Microwave oven soon.

Thanking you,

Yours sincerely,


(CHRISTOBEL CHAKRAVERTI)
Contact Number - [protected]
e-mail : [protected]@hotmail.com
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Aug 13, 2020
Complaint marked as Resolved 
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Samsung — defective microwave

i had bought a samsung microwave on 15 august 2008.
ceramic paint coating in interior was chipped.
company service engineer was called.
he categorized it as manufacturing defect.
complaint lodged against bp no[protected].
3 reminders forwarded, no response or call.
LT COL SANDEEP MEHROTRA
my oven has also the same problem, company dont want to response.

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