Samsung Microwave Over — defective parts not changed by service engineer | |||
I have bought samsung microwave over model no; C103 FL-5 on 27/01/2007. Recently it has stopped working. when it is switched on it shows E2 or E3 error and machine not starts. I complained about this in first week of December 2011. Service engineer from samsung customer center visited my house on 13/12/2011.he said that switch panel has to be changed and part is not available right now, please deposit Rs 275 as labor charge and i will change the parts later.Now the customer care is saying that part is not available in the company so we can not change the part. you can claim for refund of 10% of cost price from the company as compensation. I do not want to claim the compensation. I only want my microwave oven repaired. I am ready to pay for the parts. with regards syed arif raza, 1266A, Manas nagar colony, Mughalsarai, chandauli 232101. Email Id: [protected]@gmail.com Was this information helpful? | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18888
Pending
0
Resolved
11175
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Thank you for becoming a patron of Samsung product.
We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly.
We appreciate your patience and request you to bear with us till then.
Thanking and assuring you for best services always.
Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com