[Resolved]  Samsung - Microwave (Trio) — Microwave not fixed even 3 months after lodging a complaint

Address:

Karnataka

My SAMSUNG Trio microwave stopped working on 18th Dec 2011 for which I promptly lodged a complaint with the Samsung call centre(date 20 dec 2011 complaint no. [protected]), thereafter the technician from the service centre visited my home (date 29th dec 2011 claim no. [protected]) and tried unsuccessfully to fix it, they then took it to the service centre and after 10 days dumped it back to my house without fixing it.

From then on I have been calling them repeatedly only to be told that either they would call back in 5 mins, or they would send a technician the next day and neither of these has happened. This has been going on for 3 MONTHS now. I have been using other appliances like washing mach, dishwasher and clothes dryer all of which are products of other cos. I have had breakdowns in some of those too but never have I had an experience as FRUSTRATING as this.

I think SAMSUNG has HOPELESS service, so if a SAMSUNG appliance gets spoilt best to throw it away and not have any hope that it will ever get fixed. For those of you who are planning to by any appliance please DON’T EVER think of BUYing a SAMSUNG product.

Harveen