[Resolved]  Samsung Microwave — WARRANTY CONFUSION

Address:Thane, Maharashtra

I PURCHASED A SAMSUNG MICROWAVE CON28L CE1031LFB VIDE INV.[protected] ON[protected] FROM CROMA STORE BELAPUR. I PURCHASED AN EXTENDED WARRANTY OF 2 YRS ALSO.

THE EXTENDED WARRANTY CARD INDICATED A MANUFACTURER WARRANTY OF 2 YRS AND EXTENDED WARRANTY OF ANOTHER 2 YEARS. THEREFORE AS PER THE DOCUMENTS AVAILABLE WITH ME THE WARRANTY WOULD BE VALID UPTO OCTOBER 2012.

THE OVEN DEVELOPED SOME PROBLEM THIS WEEK AND I APPROACHED THE TOLL FREE NO. FOR EXTENDED WARRANTY SERVICE AND I WAS SURPRISED TO HEAR THAT THE WARRANTY EXPIRED IN OCTOBER 2011. THE MANUFACTURER WARRANTY WAS ONLY FOR ONE YEAR. WHEN I APPROACHED THE STORE IN BELAPUR YESTERDAY , THE STORE MANAGER-Mr.DAVID TOLD ME THAT IT WAS A MISTAKE ON THEIR PART FOR HAVING INDICATED ON THE CARD THAT THE MANUFACTURER WARRANTY WAS FOR TWO YEARS AND ACTUALLY IT IS ONLY FOR ONE YEAR. THEY ALSO SAID THEY COULD NOT DO ANYTHING ABOUT IT AND I WOULD HAVE TO GET THE ERROR RECTIFIED BY A PAID SERVICE ONLY.

AS A CUSTOMER, I FEEL CHEATED BECAUSE WHEN I AM GIVEN TO UNDERSTAND THAT I HAVE THE PRODUCT SECURED UNDER WARRANTY TILL OCT 2012, I WOULD LOOK FOR ANY MALFUNCTIONING ONLY PRIOR TO THE GIVEN DATE. HAD I KNOWN THAT THE WARRANTY WOULD EXPIRE IN 2011, I WOULD HAVE CALLED FOR THE SERVICE TO CHECK FOR ANY PROBABLE DEFECTS.

AFTER HAVING PURCHASED FROM A REPUTED STORE LIKE CROMA, I FEEL THE SERVICES ARE ON PAR WITH ANY STREET VENDORS. FURTHER THE STORE MANAGERS ARE NOT EMPATHETICAL TOWARDS THE COMPLAINING CUSTOMERS AND UNAWARE THAT THIS COULD BE A BUSINESS DETERRENT.

EVEN THOUGH THE WARRANTY MENTIONED ON THE MANUFACTURER BROCHURE COULD BE ONE YEAR, I GET A EXTENDED WARRANTY CARD ON PURCHASE OF THE ITEM. IF I AM TO LOOK AT THE PRECEDENCE OF DOCUMENTS, I AM ELIGIBLE TO SERVICES AS MENTIONED IN THE EXTENDED WARRANTY CARD.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
Singh.[protected]@partner.samsung.com

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18879
    Pending
    0
    Resolved
    11163
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information