Samsung — missing accessories and defect in cell phone

Address:

Surat, Gujarat

hello
sir / madam
i purchase a smart phone by samsung deler on 06/10/2012 i didn't find acceriess and thay gave me dective peice and i mailed tham many times at all the offices and also at CEO'S office also and talked with tham detail given below : please help me
as per my complain in my previous mail i have recived any proper reply from your end as i mailed a complain to very authentic person of the company that is in CEO'S office . i talked in your custumer care number [protected] for 16 min 53 second at 17;50 hours and i chated with mr patel manager samsung (surat ) on his cell no . [protected] at 15;56 hours for 11;33 minutes and again at 16;16 for 2;37 minutes .
please guide me what to do as iam aware to get my phone changed with all the needs but didn't recive proper reply from your end .
shall i walk to consumer court for this or what shall i do . and i really feel that even the person CEO of company can't give a satisfactry answer to me .
awating for your reply
regards
Alok