[Resolved]  Samsung Mobile — Faulty Handset.

I had a good experience with the CDMA mobile service from Jameson service Centre, Ghatkopar. I went to the service centre to replace my F309 handset within 10 days from the date of purchase for hanging issue but they refused for replacement as they said that as per the samsung DOA policy the customer can get replacement only if he visit t he service centre within 7 days from the date of purchase. They said that they will try the software and the problem still persist they will replace the mother board. they showed me the new mother board before replacing and since then my mobile is working without any problem.

i had purchase Samsung Mobil Model No. GT-B3210CYAINS dtd. 27/01/2010 but after 15 days mobile speaker not working then i went to shop and complaint about mobile, shop given me Samsung Service centre address M/s. Jameson Telecom Services i had given my mobile for repairing (mobile in warranty) dtd. 16/02/2010 work order No. WA[protected] but till date (dtd. 23/02/2010) mobile part not available in service centre how poor service Samsung mobile, so what i can do about my mobile

Dear Sir,

I'm Vikas Kukreja. I purchased one Samsung Galaxy Tab Model GT-P1000 on Sunday, 22nd May 2011 from Big Bazaar, East Delhi Mall, Near Anand Vihar Bus Terminal. Since the day I purchased it, I found that the tablet was being hanged while carrying from once place to another in the package box it was given me in. I went to Maa Vaishnavi Service Centre on 29th May 2011 (Sunday) located at Laxmi Nagar. It's an authorised service centre of Samsung. They kept my galaxy tab for 4-5 hours and returned it to me by saying that they have updated the software. The hanging problem was due to OS. I then took back the handset to home and I found that the Camera was not working now. It was working well before I handed the Tablet to service centre. Also, I noticed that phone was being hanged on the next day when I carried it with me to office. It was Monday and weekly off of the service centre. So I carried it again on Tuesday (31st May 2011) to service centre and reported them the problem. They checked the handset and told me that there was some problem in the motherboard of the device. I was shocked to hear that and requested them to replace my device with new one. They denied my request. They said that it can only be repaired as per the DOA policy of Samsung. Under the policy, any defective peace can be replaced within 4 days of purchase. I was not aware of it. Please help me how to get it replaced. I, however, has submitted my device at service centre for repair but I need the complete replacement of this defective peace. Please help me.

My contact number is : [protected]

Thanks.

Hi,
I m Deepak From Delhi. i bought samsung galaxy tab GT-P1000 on 1st of june. On same day in the evening the camera was not working(Camera Failed) was showing on the screen. i went to the Samsung service centre located in Rohini, Delhi. They given me a DOA Certificate and told me that u will get a new handset from the same shopkeeper. And when i went to shopkeeper he told me that the handset will be delivered in a month. i bought it for Rs.24500. now i m in a big trouble sir please help me out.

Deepak
[protected]