[Resolved]  Samsung Mobile — HOW SAMSUNG IS CHEATING PEOPLE

Dear Sir,

By mistake I had procured Samsung M3510 on 31/05/09, but there were problems in the set from day one ,it was sent to your Service centre in Noida GNH telecom on 8/06/09, they claimed it has been rectified ,but actually it was not, then again it was sent to your same service centre on 11/09/09 .I asked for the refund of my money but I am running from pillar to post for the same .I was promised by several officials which include Rajesh Ankur & ,Shobit Aggarwal but it did not happen,then I spoke to customer support they told me that I should SPEAK TO Manav Dham ,when I spoke to him he told me that I should contact GNH on 28th of Dec-09 to collect the Ch, but when I spoke to GNH they told me it has not come there are 20,000 refund cases pending in north alone ,when I spoke to Manav he told me today that it will again take time.I should contact Sanjeev or Vivek Katpalaya , I do not know who is the right person. Because every time it is a new person as by that time already the old person whom I had spoke would have left this is the fate of customers in company like Samsung.

I am looking for the refund amount of my Samsung M3510 which is Rs 6500 along with additional amount of Rs 10,000 which I have suffered due to poor support and un availability of my cell.

Thanks & Regards,

Ajay Bhat
Mob. No.[protected],[protected]
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Aug 14, 2020
Complaint marked as Resolved 
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