[Resolved]  Samsung Mobile — Mobile life ends in a month

I had bought a Samsung Mobile Phone - Model SGH-C170 (Sl.RW5Q604824f, IMEI No.[protected] on 2.9.08 from Shakti Electronics located at Rajindra Nagar SBD. Ghaziabad, vide their invoice number.4251.

I brought this phone on 2/9/08 and on 9/10/08 it stopped functioning.

Now on 10/10/08 I went to your authorized service center (10/c 246 Vasundhra near Vanasthli Public school, Ghaziabad).

No engineer was there to help me. Only receptionist was there. She told me to get it back on 13/10/08.

On 13/10/08 I went there, now I got the engineer he told me that the whole motherboard need to be replaced & it will take 2 weeks time & he doesn’t have any backup phones as well.
If I am in a hurry he told me to go to your okhla center. Why is that so? Both are authorized centres right?

Can you please suggest should a customer have to have multiple phones with him to fight such kind of situations.

I also don’t understand what quality you people are selling. With in a month the motherboard got damaged.

Can you please look into the service provided into your service centers as well.
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Aug 14, 2020
Complaint marked as Resolved 
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