[Resolved] Samsung Mobile — Motherboard damaged by Authorised service centre. | |||
I have purchased the Samsung MPower CDMA 309 (SCH-F309) on 28/09/2009.On 27th mar 2010 i have showed this moblie in ICONET Communication the Authorised service centre in chennai,they checked for more than 1hr and advised me to give the mobile in Digital Waves,Mylapore Chennai.The same day(27th Mar'10) i have given the moblie in Digital waves.After 20days today 15/04/2010 they called & mentioned that the mobile having jack damage which has caused due to the earlier service center, & which does not cover in warraty period and you have to pay Rs3000 for motherboard change. When the moblie is damaged by authorized service center how come a customer is liable to bear the cost. Please let me know at the earliest, as I have not received the mobile phone from the service center yet due to this kind of problem. If Samsung will not bear the cost of damage due to service center I will lodge a complain in consumer court regarding this. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
SAMSUNG/Mpower 309-SCH-F309 — Phone Damage But Not replace
I Have Purchase SAMSUNG Model No: M power309-SCH-F309 From Neel Communication Bill No: 938 Dated: 10th October'2009 Rs.6500/-Cash. But My Phone Damage on 31.5.2010 and handover to your aouthorised service centreM/s Mahamaya Communication of 291,Diamond harbour Road, Near Behala Thana, Kolkata-700 034,West bengal, India vide as per received Memo No; A0000017B3C546 Dated:31.05.2010.So Many time Day by day attened to your sevice centre at last report That phone totally Damage and no response for service centre. I Tell you with in Warrenty period damage set to be return with new set and this is not my fault.There are continue silence in this regards and all documents attach this complin. Please replace of set as early as posible so many time wait for complain. I Wishesh response from you in this regards with in forthnight otherwise leegal process with you for fraod business th. Consumer Foram.
Chennai, Tamilnadu,
I have purchased a Samsung mobile which is a basic model E1310-S with no special features wherein the display shows white last week.. I went to Authorised service center at Mandaveli (CHENNAI-INDIA), where the person logged a complaint and produced a service acknowledgement slip and asked to come after 5-6 days..
Today i called them they said the mobile is awaiting for a LEVEL-4 Software to be uploaded which is not available with them. The representative there doesnot replied me professionaly, I dont believe that an Authorised service center in a metropolitan city (Chennai) doesnot even possess a basic LEVEL-4 software to have it uploaded in a basic model E-1310-S.
I donot know what the officials of the marketing dept doing at the head office in INDIA.. Not providing the basic facilities or an equipped service center at a metropolitan city, , , rather concentrating only on the SALES of SAMSUNG MOBILE PHONES.. Rather doesnt care about the customers who buy the mobile of thier own Brand... be it a lower end of price or HIGHER PRICE..
These guys are so frustrating the customers by unsatisfactory replies.. I dont know what to do..???
Customers pls dont buy a Samsung mobile phones where there is no service centers available...
I have purchased a Samsung mobile which is a basic model E1310-S with no special features wherein the display shows white last week.. I went to Authorised service center at Mandaveli (CHENNAI-INDIA), where the person logged a complaint and produced a service acknowledgement slip and asked to come after 5-6 days..
Today i called them they said the mobile is awaiting for a LEVEL-4 Software to be uploaded which is not available with them. The representative there doesnot replied me professionaly, I dont believe that an Authorised service center in a metropolitan city (Chennai) doesnot even possess a basic LEVEL-4 software to have it uploaded in a basic model E-1310-S.
I donot know what the officials of the marketing dept doing at the head office in INDIA.. Not providing the basic facilities or an equipped service center at a metropolitan city, , , rather concentrating only on the SALES of SAMSUNG MOBILE PHONES.. Rather doesnt care about the customers who buy the mobile of thier own Brand... be it a lower end of price or HIGHER PRICE..
These guys are so frustrating the customers by unsatisfactory replies.. I dont know what to do..???
Customers pls dont buy a Samsung mobile phones where there is no service centers available...
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samsung mobile (f 309 cdma) — Damage Mobile by service centre
I Have a samsung Mobile Set (F 309 CDMA). After few months this handset arrige as Speaker Problem. So I saw that handset in samsung service center. they Solve this problem But create an another problem(Display Problem).The service centre also solve the display problem after few day and they give a receipt attached with a bill..
After solve this problem my handset arrising an another problem(Net work Problem). I send this set an another samsung service centre but they refused this set for repairing. But my mobile have in waranty period.
so please help me for overcome this problem.
Thanking u.