[Resolved]  Samsung — Mobile LCD broken by Service Centre in faulty LCD being replaced

Address:

Khordha, Odisha

Dear Sir

This is to bring to your kind notice that I have given my Samsung Mobile model no-GTS5830 to an authorized service center of Samsung for replacement of the Touch Pad which was not working properly. They charged me Rs.1700/- for the same. But on the day of delivery I found my LCD to be broken by the service center. Hence when i refused to take the cell back they kept the same for replacement and told me it would be done free of cost as because it was broken due to bad handing of the Service Center. They took almost one month to give my handset back to me and delivered me my mobile on 26th March 2012 and assured me that if any problem of the same nature occurs within 30 days then the same could be repaired without taking extra charges which was also one of the terms n conditions printed on the back side of their cash receipt voucher. But after using the set for few days i found the LCD to be faulty so i took it again to the same service center on 21st April 2012(i.e within 30 days of the previous delivery) and handed over to them for repair of the same. Now on the next day they informed me over phone that i have to give another Rs 1700/- for the LCD replacement. Now tell me why should i pay for their bad handling of my cell for which my original LCD was broken and a replaced with a faulty LCD??

Therefore, it is requested to kindly consider my case and do the needful .

Thanking You.
Yours Sincerely
Tanmayee Mohanty.

Address of the Service Center--

SRI SSAI SERVICES
Authorized SAMSUNG Service Centre
Plot No- 105, Bapuji Nagar,
Bhubaneswar -751009
Odisha , Phone[protected]
TIN No-[protected]


My Cell Details-
Samsung GT-S5830
Date of receipt of handset by service centre- 21.04.12
work order no-1892
previous cash receipt voucher no-447