Samsung Mobile Phone — Phone dead after servicing

Address:

Bangalore, Karnataka

Hi,
I would like to lodge a complaint against the Samsung Service Center “Srivaru Solutions” in Malleshwaram, Bangalore. Last week I gave my Samsung Start S5233S phone as the touch screen was not working however I was able to receive calls using the manual button. I approached this service center and they informed that touch screen needs to be replaced. I also informed that the battery gets drained out pretty fast and Bluetooth has not been working. They quoted around 2.5K for the overall work and I agreed to that; however the lady who prepared the quotation didn’t mention the last 2 problems in that job sheet.
After 3 days when they repaired the phone they told that they have only replaced touch screen and its working fine. By that time the battery had drained out and I requested them to recharge it for 10 minutes so that I can check. After 10 minutes I switched on the phone and checked it was working fine however informed them that Bluetooth was still not working. The person responsible took the phone and gave it to the service engineer and he opened the phone again and told that mother board needs to be replaced. I told them not to go ahead as the quotation was much higher this time and took the phone along with me. By this time the battery had drained out and could not check if it was working however I thought that I just checked 20 minutes back and supposedly shouldn’t have any issues.
After reaching home I recharged the phone and to my surprise found that the phone’s LCD was not working. I got the phone back in the service center and they informed that PBA needs to be replaced and that was the time I got really annoyed. The manager Manjesh however did check the phone and replaced a small part (not sure what the part was) which got the phone’s LCD back however then I noticed that phone is not picking up any network. This was the point that I lost my cool because without me doing anything on the phone, it’s parts were getting defective.
Today when I called up again they told me that they will replace PBA and quoted 2.5 K more apart from 1.1K which they have already charged me against the touch screen.
I would like to speak to higher authorities regarding this so that this can be escalated and also would formally like to approach the consumer court. Can someone please escalate it and revert back to me at the earliest?
Rajesh Verma
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