Samsung Mobile / PlanetM — refusal by the Planet M staff at Muvattupuzha for repairs with in the warranty period

I had purchased Samsung-Virgin V Style handset from Planet M, 31-B, Ground Floor, Pragati Kendra, Aliganj Kapoorthala, Lucknow-226024 vide Invoice No.334 dtd.14-Oct-09. At the time of purchase of above handset, I was told that one bag will be given as free gift against this purchase.While bag was not available at the time of purchase, accordingly, I was assured in writing that it will be delivered after 3 - 4 days, since then, despite my numerous follow-up and personal visits till date. They have not honoured their commitment by delivering the bag as free gift.
This is surprising the reputed stores like yours and the people working in your set-up are not even couteseous to talk nicely in their approach, while communicating with customers. In stead of commiting a firm date for delivering the free gift they are behaving non-responsive and now they have lowered their standard in their normal communication also.I'm afraid they have cheated me in process and have pinched the bag (free gift) of their own. May be because of this they are avoiding to deliver the assured free gift.
By writing this to you I look forward your personal involvement / investigation in the matter to ensure, to deliver my gift and action to be taken against the people those who are spoiling your reputation in the mind of customers like us.
Hope you will take personal attention in the matter & do needful.
A line of confirmation from your end will be highly appreciated.
Thanks,
S.A.Khan, Jankipuram, Sector-G, Lucknow