Samsung Mobile W 619 — defective mobile

Address:

Karnataka

Mangalore
3-4-2010
From,
Parameshwar,
S/o. Sadashiva Bhandary,
r/at. “Shrimatha Nilaya”,
Near Kondana Dhwara, Madoor, Kotekar,



To,

1) Samsung India Electronics Pvt. Ltd.
7th & 8th Floor, IFCI Tower
61, Nehru Place, New Delhi-110019

2) Samsung India Electronics (P) Ltd.,
Samsung Plaza,
Opp:- Gangothri Hospital,
BTM Layout, Bangalore[protected]

3) Gaurav Electronics
The life style Teleshop
Saibeen Complex, Lalbagh
Mangalore- 4

4) PRANAV INFOCOM
Shop No.B2 & B3
Divya enclave.
Mangalore


Sir,


No.1 amongst you is the manufacturer of Samsung Mobile phones in the address of No 2 amongst you which has a worldwide repute regarding the reliability of the handset so also the quality of service provided to the customers. No.3 amongst you is the local dealer of No.1 amongst you in the city of Mangalore, Karnataka, India and No.4 amongst you is the service center of No.1 amongst you in Mangalore.

I had been inspired by the new model of Samsung Mobile W 619 with its extra facility in it and for the reason being that I also believed that Samsung company will provide good quality handsets which connect the people well with its services. but this perception of mine has been badly damaged due to the negligence of No.1to 4 amongst you.

I had for my personal use purchased Samsung Mobile W 619 at the No.3 amongst you as per cash bill No. 4979 dated[protected] by paying Rs. 14,600/- as more detailed in the bill . On[protected] I noticed that the Mobile display is not coming on the face of Mobile and approached No.3 amongst you and No.3 amongst you has suggested the authorized service center and the address of No.4 amongst you.

I approached No.4 amongst you on[protected] and handed over the Mobile and Battery as per invoice or work order No. 1184 dated[protected]. The complaint was “Blank Display”. A Copy of the same was handed over to me and was asked to come after 10 days. When ever I approached No.4 amongst you, No.4 amongst you gave a vage advice and excuses to me and promised to give the Mobile set by another few days. When I approached No.4 amongst on[protected], No.4 amongst you has advised that the same is the manufacture defect and the Mobile set will be replaced and I was advised to give back the Box +CD+ Charger + Data Cable.

Since the Mobile Handset and Battery was handed over to No.4 amongst you on[protected] as per work order No.1184 , I handed over W619 Box + CD+ Charger+ Hand Book + Hands free + Data Cable on[protected] as per work order No. 1782 and No.4 amongst you and they have handed over the copy of receipt of work order No. 1782. As per No. 4 the handset was sent by No.1 amongst you. The same was retained by No.1 amongst you for more than 6 months. No.4 amongst you is not at all informing the status of the work or return of the handset. No.1 as on this date is still in possession my handset.

When a enquire was done by me with no.4 amongst you , he gave the mobile number of Mr. GIRISH ( [protected]) and requested to contact that person. I several times contacted Mr. Girish and he spoke very rudely and rashly and misbehaved with me. Finally Mr. Girish gave address of Mr. Ram Kumar and he told that the said defect is the manufacturing defect and promised me to hand over a new set.

I requested No.4 to replace the handset with a new one if the same cannot be repaired. The handset is very well within the warranty period. But surprisingly, neither No.1 nor No.4 amongst you bothered to return or replace the same to my client. No stand by handset was given by No 4 or by No.3 who is the authorized dealer of No.1 amongst you. Even after a lapse of six months my genuine claim has not been honored. No explanation for non-replacement of the defective handset ( falling within the warranty period) has been rendered by any of you to me.

I have been unable to make use of my handset as the same has been given to service center. I am a young entrepreneur and also runs his business and other network connected work. Because of this problem communication, public relation which is vital to my business was adversely affected due to the defective mobile phone leading to loss of business thereby financial loss. I have been put to great mental hardship and loss on account of your lack of prompt customer service and the harsh / unwarranted words of Mr. Girish and other staffs of No. 4 .

This is calling upon you finally to replace the defective handset Samsung Mobile W 619 owned by me with a new handset Samsung Mobile W 619 immediately on receipt of this notice so also compensate me to the tune of Rs.1, 25,000/- for the loss in business, mental stress and hardship and humiliation he has faced due to the neglect, deficient service rendered by No.1 to No.4 amongst you. On non-compliance of the demands made herein I will be constrained to approach the appropriate forum to redress my grievances entirely at your risk as to cost and consequences.