Samsung Mobiles, Gayatri Services — CHEATING THE CUSTOMER

Address:

Vadodara, Gujarat

I PURCHASED A SAMSUNG C3303 (CHAMP) ON 10/7/2011 AND STARTED FACING PROBLEM WITH IT WITH 3 MONTHS AND APPROACHED THE AUTHORISED SERVICE CENTRE M/S GAYATRI ENT. - FETAGUNJ, VADODARA FOR REPAIR THEY TOOK THE MOBILE AND UPLOADED SOFTWARE IN IT AND THE SAME THING CONTINUED FOUR TIMES THEN FINALLY IN FEB I WAS FED UP AND TOLD THEM TO GIVE ME A PERMANENT SOLUTION FOR THE SAME, THEY TOOK THE MOBILE AND KEPT IT FOR 3 MONTHS SAYING I WILL RECEIVE THE REPLACEMENT SOON AFTER 3 MONTHS I RECEIVED A NEW MODEL C3303i IN THE MONTH OF JUNE 2011 HOWEVER I AGAIN STARTED FACING PROBLEM THE AGAIN AND WENT TO THE SERVICE CENTRE AGAIN THEY TOOK THE MOBILE AGAIN FOR 1 MONTH AND THEN THEY TOLD ME THE COMPANY CANNOT GIVE REPLACEMENT AS I HAVE ALREADY BEEN GIVEN REPLACEMENT ONCE HOWEVER THEY CHANGED THE PCB FOR ME AND GAVE ME THE ITEM BACK IT WAS JULY 2011 AND THE WARRANTY PERIOD FOR THE MOBILE ENDED AND NOW I AM FACING THE SAME PROBLEM THAT MY PHONE MEMORY IS AUTOMATICALLY BEING ERASED AND THE SAME IS WITH THE MEMORY IN THE MEMORY CARD....

SAMSUNG INDIA HEAD FOR GUJARAT TOLD ME THROUGH A TELEPHONIC CONVERSATION THAT WE CANNOT DO ANYTHING AS YOU HAVE PURCHASED THE ITEM YOU HAVE TO BEAR IT.. THE COMPANY DOES NT OFFER WARRANTY ON ITEMS THAT ARE GIVEN AS REPLACEMENT

I DO NOT UNDERSTAND HOW WARRANTY CANNOT BE OFFERED FOR PRODUCTS THAT ARE GIVEN AS REPLACEMENT AND MY 4 MONTHS OF WARRANTY WERE IN THE S/C OF THE COMPANY

HOPE SOMEONE FROM SAMSUNG HELPS ME TO GET MY MOBILE REPAIRED