[Resolved]  Samsung. Mobiles — lot of technical problems

Address:Palwal, Haryana

Respected sir

I purchased samsung galaxy GT -15503, IMEI NO. 353658/04/176712/8 on 23 july from Raju woner world palwal.
I am describing some major problems:-
-Restarting
-Battery backup
-Downloading error
-Not updated upward android 2.1 version
-Touch not working many times

From the starting days i was facing the problem of restarting automatically. I went to service centre they took my complain & update the android version. For 5-6 days it work well & after that the same problem arise. I again went to service station they change the PB board. After that it work well only for 10-15 days & again the same problem arise. Now they are saying that there is no problem & we have updated it. But i am facing the same problem.
Please sir, you told me what i should do now.

I want to replace my phone with the new phone. As samsung is a reputated company and doing good for customer satisfaction. I hope my problem will be solved in a positive manner..
Thanking regards
Mohit Tayal
[protected]
tayal.[protected]@gmail.com
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Mr. Mohit,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.


Thanking and assuring you for best services always.


Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

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