[Resolved] Samsung — monitor problem | |||
sir / madam, i am residing in chennai and bought a samsung monitor before 1 yr. from the day 1 i am facing probs with board and panel. till date i have replaced my panel 4 times and board 2 times. the product is totally waste . before 25 days they took my monitor to the service center and til now i have'nt received any response from the center. when i call and ask they say me to wait for 5 more days or i will send a technician to ur home to check with the prob. but what is the use of them sending technicians to home without my monitor.? the service center is located in thiruvallur " meenakshi electricals" the most worst service centers i have ever seen in future if you are going to buy this monitor i am sure u will need for ervice often and no value for money... so THINK.. thank u Was this information helpful? | |||
Complaint marked as Resolved
thanx to ICCF as i got my complaint resolved. people from samsung called me and assured refund or replacement of the faulty product. i asked for refund but they told me that only half the amount will be refunded so i chose replacement of the product. the product replaced does not match the original product it is lesser in price and resolution. anyways i got something useful for my money.. | |||
 10 Comments | |||
Comments
Samsung — Monitor
Dear sirFew days back i bought samsung new monitor (No-E1920) (Model -LS19CLZSBZ/XL),my friend told me that it's dublicate, therefore i spoked with ur customer excutive he also told me this is a duplicate monitor, but my question is in the name of your company some business man selling duplicte products,why are not taking legal action against them , but peoples believe in ur compny products & you are loosing/spoil ur company name therefore please take action against them.
Regards
MANJUNATH N A
Dear customer
Greetings of the day !
Thank you for becoming a patron of Samsung product.
In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .
Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com
Greetings of the day !
Thank you for becoming a patron of Samsung product.
In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .
Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com
Dear customer
Greetings of the day !
Thank you for becoming a patron of Samsung product
Kindly reach on the below given address and provide your contact Detail .
We would take care of your complaint and will resolve on priority
Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com
Greetings of the day !
Thank you for becoming a patron of Samsung product
Kindly reach on the below given address and provide your contact Detail .
We would take care of your complaint and will resolve on priority
Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com
Dear Customer,
Greetings of the day !
Thank you for becoming a patron of Samsung product. We have located your detail through the given detail .
We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly and your problem will be fixed on priority
We appreciate your patience and request you to bear with us till then.
Thanking and assuring you for best services always.
Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com
Greetings of the day !
Thank you for becoming a patron of Samsung product. We have located your detail through the given detail .
We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly and your problem will be fixed on priority
We appreciate your patience and request you to bear with us till then.
Thanking and assuring you for best services always.
Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com
dear sir,
thanx for responding my request. i have got a call from u and u assured me of refund or replace of the product. since my project is over i request u to either refund or replace my product as soon as possible.
thank u.
regards,
dhivya raksha
thanx for responding my request. i have got a call from u and u assured me of refund or replace of the product. since my project is over i request u to either refund or replace my product as soon as possible.
thank u.
regards,
dhivya raksha
sir,
i have been waiting again for ur call. wil u pls replace or refund me as soon as possible?
i was busy on that day hence i could not attend ur cal but after that no response. i am struggling hard with this faulty monitor no proper display and poor resolution. how long should i wait ?
i have been waiting again for ur call. wil u pls replace or refund me as soon as possible?
i was busy on that day hence i could not attend ur cal but after that no response. i am struggling hard with this faulty monitor no proper display and poor resolution. how long should i wait ?
i am tired of messaging again. let me throw the product away. i am really fed up.
dear sir/madam,
the samsung company replaced my product after a long battle on yesterday. but the sad thing is the replaced product is not the exact product. it has several flaws. there is no ECOMAGIC, AUTO DISPLAY FUNCTIONS, ENERGY STAR etc. the old monitor is BP1930N but the new replaced monitor is SA10. the only thing common is both are 19". there is no full screen resolution in this monitor. it looks like a suit case in my table. it does not look like a monitor at all.
i just want the exact product of what i bought already. i[censored] cannot replace with the exact product why do u replace? better u refund me. i'l buy some other gud monitor which satisfies all my needs.
thank u
the samsung company replaced my product after a long battle on yesterday. but the sad thing is the replaced product is not the exact product. it has several flaws. there is no ECOMAGIC, AUTO DISPLAY FUNCTIONS, ENERGY STAR etc. the old monitor is BP1930N but the new replaced monitor is SA10. the only thing common is both are 19". there is no full screen resolution in this monitor. it looks like a suit case in my table. it does not look like a monitor at all.
i just want the exact product of what i bought already. i[censored] cannot replace with the exact product why do u replace? better u refund me. i'l buy some other gud monitor which satisfies all my needs.
thank u
Purchased a computer monitor
Model No. S20c300Bl
Model Code. LS20300BL/XL
S/N.- ZY26HTKD301505K
Date of Purchae :[protected]
Showroom : Eastern Logica. 16, Ganesh Chandra Avenue, Kolkata-700072
Complain : A vertical line is seen since 7 days on monitor screen
Purchaser : Anwesha Das
C/O. Asok Kumar Das
Address : Joy Gopal Roychowdhury Road, Kansaripara
(Near Ekatrika Sangha)
P.O. Panihati-700114
West Bengal, India.
Phone : [protected]
Model No. S20c300Bl
Model Code. LS20300BL/XL
S/N.- ZY26HTKD301505K
Date of Purchae :[protected]
Showroom : Eastern Logica. 16, Ganesh Chandra Avenue, Kolkata-700072
Complain : A vertical line is seen since 7 days on monitor screen
Purchaser : Anwesha Das
C/O. Asok Kumar Das
Address : Joy Gopal Roychowdhury Road, Kansaripara
(Near Ekatrika Sangha)
P.O. Panihati-700114
West Bengal, India.
Phone : [protected]
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Samsung — monitor
I am having a problem with my monitor, there is a horizontal line in middle of my monitor and remains like that. A yellow line . When i start my computer it come and remain like that.So i will be regard if anyone can come check my monitor.