Comments
SR32EMB — WORST RESPONSE FROM SERVICE CENTRE
DEAR SIRI AM VERY MUCH FEDUP FROM YOUR SERVICE CENTRE PEOPLE FROM LAST ONE&HALF MONTH I AM SUFFERING FOR MY REFRIGERATIONS REPAIRING
TODAY ONCE AGAIN I HAD CALLED TO YOUR SER CENTRE & TALK WITH MR ABHIJIT KUNDU
WHO TOLD ME YOUR FRIDGE WILL REPAIR ON MONDAY WHY.
ONE OF THE WORST SERVICE I HAD SEEN IN MY LIFE
CLAIM NO-[protected]
DATE-01 4 9 MATERIAL TAKEN FROM MY HOME
VIJAYDAGA
[protected]
Dear Sir,
I was happy with Samsung as a group & hence decided to buy a split 1.2 ton AC. However after 2 years of purchase when I wanted to go for a full service and repair ( the temperature is not going below 26 C) ..i received the biggest shock of my life.
I registered my request on 26th April 2009 ..my BP No is [protected]..yet till date my AC is neither serviced nor repaired. Two engineers did come in the mean time only to inspect the site..thereafter they have chosen to remain incommunicado...Everytime I register a complaint or speak to the customer service they say that the problem would be solved..however nothing has moved till date.
Following is the name of the outsourced agency which is to be blamed:
Service Location : Howrah, West Bengal
Service Centre : Time O Service, 37 & 38 Motinath Porel Lane, Salkia, Howrah. WB
Ph. No[protected]
My question is why should a brand like Samsung take chances outsourcing service requests to a callous third party who do not care about its & the parent body's reputation.
I request a sensible soul in Samsung to please treat this as an urgent request and solve my problem.
Thanks
Pratik Dey Sarkar
[protected]
Howrah, West Bengal
I was happy with Samsung as a group & hence decided to buy a split 1.2 ton AC. However after 2 years of purchase when I wanted to go for a full service and repair ( the temperature is not going below 26 C) ..i received the biggest shock of my life.
I registered my request on 26th April 2009 ..my BP No is [protected]..yet till date my AC is neither serviced nor repaired. Two engineers did come in the mean time only to inspect the site..thereafter they have chosen to remain incommunicado...Everytime I register a complaint or speak to the customer service they say that the problem would be solved..however nothing has moved till date.
Following is the name of the outsourced agency which is to be blamed:
Service Location : Howrah, West Bengal
Service Centre : Time O Service, 37 & 38 Motinath Porel Lane, Salkia, Howrah. WB
Ph. No[protected]
My question is why should a brand like Samsung take chances outsourcing service requests to a callous third party who do not care about its & the parent body's reputation.
I request a sensible soul in Samsung to please treat this as an urgent request and solve my problem.
Thanks
Pratik Dey Sarkar
[protected]
Howrah, West Bengal
M/S. Samsung India Electronics Pvt Limited
7th & 8th Floor, IFCI Tower, 61, Nehru Place,
New Delhi, 110019, India
Sub: BP # [protected]
Reg: 1.5 Ton Split Air Conditioner – Model Number: AS18UA, bill dated – 12th September 2009 in the name of Saji Padmaraagam (2A- Block 8, Vijayshanthi Apartments, BHEL Flats, Perumalkoil 1st Street, Kottur, Chennai 600 085) purchased from M/S Sha’s, Old 28A New 59, 1st Main Road, Gandhi Nagar, Chennai 600 020.
Sir,
I purchased (unfortunately) a split air conditioner as mentioned above. The same was installed on 15th September 2009 (if my memory serves right).
From 12th October 2009, the same has not been working (there is no cooling). As we were out of station, I could call up your customer care at[protected] only on 16th October 2009.
The call history on the same day is as below:
09:40AM, 12:24PM, 12:42PM, 1:30PM
From the very first call, I have been telling your representative that there is no cooling and someone has to visit my house to check and rectify this.
I was told that due to Deepavali, no one will be able to attend the call till Monday (19th October 2009). After a lot of discussions and so called "escalation", during my last call that day, I was assured that an engineer will visit my place on 16th itself. No one turned up.
Late in the evening, I got a call from your engineer asking about the details of the problem with the A/C (which I had explained to everyone of your representatives at your call center who attended my calls...!). I was told by this person that someone will be at my house on Monday (19th October 2009) morning to attend to this.
Monday morning at 12:21PM, I got a call from one of your Chennai service center (Alfa Refrigeration Co, 5/12, Kabilar Street, Ekkathangal, Chennai, phone number –[protected] saying that your engineer will come to the house immediately. The person turned up late in the evening, checked the indoor unit and told that there is a gas leak and another engineer will be coming in on Tuesday (20th October 2009) to get it repaired.
On Tuesday, again, late in the evening (at 5:35PM) a person came, looked at the A/C, called me up as I was not at home (the number he called me from – [protected]) and told me that I need to arrange a Carpenter for them to repair the A/C. I told them that the window grill can be removed by them and that is how the person who came to install the same did installation. At this point, I asked if I should get the A/C removed myself and bring that to the service center. I was told no. I was told that they are unable to work as they did not bring sufficient equipments like safety harness etc, but they will come back with necessary people and equipments on Wednesday (21st October 2009) to “surely” get this repaired.
Wednesday evening, at 5:54 PM, I called up the same number – [protected] to find out what was happening. I was told that there was no “work slip” given for my complaint to them. Another person took the phone and told me that they will not be able to repair the A/C, unless I provide them with ladders to reach the place where the A/C is fixed etc etc. Then the same person asked me from where the gas is leaking (!). Obviously, the earlier people who attended the complaint never mentioned what the problem is to the next person who came on Tuesday or the one who attended my call on Wednesday.
After a lot of discussions, I was assured that there will be someone coming to my place with necessary equipments to repair the A/C on Thursday (22nd October 2009).
Thursday morning, I called up your Chennai service center (phone number[protected] at 10:13AM and I was asked to talk to Mr. Saravanan (phone number[protected]. I called up Mr. Saravanan and he told me that the Compressor will have to be removed and taken to the service center to fill in gas. As this is the first time I am being told that the compressor has to be taken to service center, I explained to him what has been going on since 16th October 2009. He assured me that he will check and call me back in a few minutes. Since I did not get any call from him for an hour, I called back and he did not pick up the phone.
I again called up your Chennai service center at 11:36AM and I was told that one Mr. Raja will be coming to pick up the Compressor for repair. I asked how many days this is going to take and he kept on saying he will come to my house and explain. This guy again is coming late in the evening to “inspect” the site is what I have been told.
I called up your call center number[protected] at 11:40AM and I was assured that a senior manager will talk to me to find out about my complaint (!), that too “ASAP – sometime today”(!).
Sir, considering the above sequence of events, the current “uselessness” of the A/C that I purchased just about a month ago and trouble and harassment I am going through, please consider the following:
1. Before Saturday (24th October 2009), please get the A/C repaired and re-fitted at my house.
a. If that is not possible, replace the same with a new one before end of day Saturday (24th October 2009).
In the event of either of the above NOT happening, I will be forced to take this to appropriate legal forums for action against M/S. Samsung India, as well as your distributor M/S. Sha’s and your service agent M/S. Alfa Refrigeration Co.
If I am forced to this, I will also make sure that this kind of extremely bad “after sales” treatment is known to public through all means possible.
Look forward to a quick response and remediation from your side.
Thanks and regards,
Saji Padmaraagam
Flat – 2A, Block 8, Vijayshanthi Apartments,
BHEL Flats, Perumalkoil 1st Street, Kottur,
Chennai, Tamilnadu – 600 085
Ph:[protected],[protected],[protected]
This letter has been copied to:
• Samsung India Electronics Pvt Limited, NAC Towers, 85/1, Dr. Radhakrishnan Road, Mylapore, Chennai, Tamil Nadu 600004, India.
• Sha’s, Old 28A New 59, 1st Main Road, Gandhi Nagar, Chennai 600 020.
• Alfa Refrigeration Co, 5/12, Kabilar Street, Ekkaduthangal, Chennai 600 097.
Subsequent to sending the above to addressed and copied and also emailing this to Samsung support (for which I got an automated response - kudos to Samsung), the following happened:
I visited the distributor on 22nd October 2009 evening and handed over a copy of the above letter. The sales person there connected me to Mr. Rao of Samsung, who after checking the complaint record online assured me over phone that the engineers will come to my place on 23rd October 2009 morning to rectify the issue at MY HOUSE itself.
On 23rd, around 2PM, two people came, called me up and said they have to take this to their service center to repair. When I called up Mr. Rao again, I was told that they have to bring it in and after checking the complaint (the rude way guys there were talking reminded me that I have made a mistake of buying this A/C from Samsung - thanks guys), they will decide what can be done (repair / replace - dont know what they will replace) and let me know if they can return the same on Monday, 26th October 2009.
Clearly, Mr. Rao has not stood by his word. He was very clearly putting me on a loop.
BUT I do stand by my words as in the letter I issued yesterday to Samsung India:
"considering the above sequence of events, the current “uselessness” of the A/C that I purchased just about a month ago and trouble and harassment I am going through, please consider the following:
1. Before Saturday (24th October 2009), please get the A/C repaired and re-fitted at my house.
a. If that is not possible, replace the same with a new one before end of day Saturday (24th October 2009).
In the event of either of the above NOT happening, I will be forced to take this to appropriate legal forums for action against M/S. Samsung India, as well as your distributor M/S. Sha’s and your service agent M/S. Alfa Refrigeration Co.
If I am forced to this, I will also make sure that this kind of extremely bad “after sales” treatment is known to public through all means possible."
Regards / Saji
7th & 8th Floor, IFCI Tower, 61, Nehru Place,
New Delhi, 110019, India
Sub: BP # [protected]
Reg: 1.5 Ton Split Air Conditioner – Model Number: AS18UA, bill dated – 12th September 2009 in the name of Saji Padmaraagam (2A- Block 8, Vijayshanthi Apartments, BHEL Flats, Perumalkoil 1st Street, Kottur, Chennai 600 085) purchased from M/S Sha’s, Old 28A New 59, 1st Main Road, Gandhi Nagar, Chennai 600 020.
Sir,
I purchased (unfortunately) a split air conditioner as mentioned above. The same was installed on 15th September 2009 (if my memory serves right).
From 12th October 2009, the same has not been working (there is no cooling). As we were out of station, I could call up your customer care at[protected] only on 16th October 2009.
The call history on the same day is as below:
09:40AM, 12:24PM, 12:42PM, 1:30PM
From the very first call, I have been telling your representative that there is no cooling and someone has to visit my house to check and rectify this.
I was told that due to Deepavali, no one will be able to attend the call till Monday (19th October 2009). After a lot of discussions and so called "escalation", during my last call that day, I was assured that an engineer will visit my place on 16th itself. No one turned up.
Late in the evening, I got a call from your engineer asking about the details of the problem with the A/C (which I had explained to everyone of your representatives at your call center who attended my calls...!). I was told by this person that someone will be at my house on Monday (19th October 2009) morning to attend to this.
Monday morning at 12:21PM, I got a call from one of your Chennai service center (Alfa Refrigeration Co, 5/12, Kabilar Street, Ekkathangal, Chennai, phone number –[protected] saying that your engineer will come to the house immediately. The person turned up late in the evening, checked the indoor unit and told that there is a gas leak and another engineer will be coming in on Tuesday (20th October 2009) to get it repaired.
On Tuesday, again, late in the evening (at 5:35PM) a person came, looked at the A/C, called me up as I was not at home (the number he called me from – [protected]) and told me that I need to arrange a Carpenter for them to repair the A/C. I told them that the window grill can be removed by them and that is how the person who came to install the same did installation. At this point, I asked if I should get the A/C removed myself and bring that to the service center. I was told no. I was told that they are unable to work as they did not bring sufficient equipments like safety harness etc, but they will come back with necessary people and equipments on Wednesday (21st October 2009) to “surely” get this repaired.
Wednesday evening, at 5:54 PM, I called up the same number – [protected] to find out what was happening. I was told that there was no “work slip” given for my complaint to them. Another person took the phone and told me that they will not be able to repair the A/C, unless I provide them with ladders to reach the place where the A/C is fixed etc etc. Then the same person asked me from where the gas is leaking (!). Obviously, the earlier people who attended the complaint never mentioned what the problem is to the next person who came on Tuesday or the one who attended my call on Wednesday.
After a lot of discussions, I was assured that there will be someone coming to my place with necessary equipments to repair the A/C on Thursday (22nd October 2009).
Thursday morning, I called up your Chennai service center (phone number[protected] at 10:13AM and I was asked to talk to Mr. Saravanan (phone number[protected]. I called up Mr. Saravanan and he told me that the Compressor will have to be removed and taken to the service center to fill in gas. As this is the first time I am being told that the compressor has to be taken to service center, I explained to him what has been going on since 16th October 2009. He assured me that he will check and call me back in a few minutes. Since I did not get any call from him for an hour, I called back and he did not pick up the phone.
I again called up your Chennai service center at 11:36AM and I was told that one Mr. Raja will be coming to pick up the Compressor for repair. I asked how many days this is going to take and he kept on saying he will come to my house and explain. This guy again is coming late in the evening to “inspect” the site is what I have been told.
I called up your call center number[protected] at 11:40AM and I was assured that a senior manager will talk to me to find out about my complaint (!), that too “ASAP – sometime today”(!).
Sir, considering the above sequence of events, the current “uselessness” of the A/C that I purchased just about a month ago and trouble and harassment I am going through, please consider the following:
1. Before Saturday (24th October 2009), please get the A/C repaired and re-fitted at my house.
a. If that is not possible, replace the same with a new one before end of day Saturday (24th October 2009).
In the event of either of the above NOT happening, I will be forced to take this to appropriate legal forums for action against M/S. Samsung India, as well as your distributor M/S. Sha’s and your service agent M/S. Alfa Refrigeration Co.
If I am forced to this, I will also make sure that this kind of extremely bad “after sales” treatment is known to public through all means possible.
Look forward to a quick response and remediation from your side.
Thanks and regards,
Saji Padmaraagam
Flat – 2A, Block 8, Vijayshanthi Apartments,
BHEL Flats, Perumalkoil 1st Street, Kottur,
Chennai, Tamilnadu – 600 085
Ph:[protected],[protected],[protected]
This letter has been copied to:
• Samsung India Electronics Pvt Limited, NAC Towers, 85/1, Dr. Radhakrishnan Road, Mylapore, Chennai, Tamil Nadu 600004, India.
• Sha’s, Old 28A New 59, 1st Main Road, Gandhi Nagar, Chennai 600 020.
• Alfa Refrigeration Co, 5/12, Kabilar Street, Ekkaduthangal, Chennai 600 097.
Subsequent to sending the above to addressed and copied and also emailing this to Samsung support (for which I got an automated response - kudos to Samsung), the following happened:
I visited the distributor on 22nd October 2009 evening and handed over a copy of the above letter. The sales person there connected me to Mr. Rao of Samsung, who after checking the complaint record online assured me over phone that the engineers will come to my place on 23rd October 2009 morning to rectify the issue at MY HOUSE itself.
On 23rd, around 2PM, two people came, called me up and said they have to take this to their service center to repair. When I called up Mr. Rao again, I was told that they have to bring it in and after checking the complaint (the rude way guys there were talking reminded me that I have made a mistake of buying this A/C from Samsung - thanks guys), they will decide what can be done (repair / replace - dont know what they will replace) and let me know if they can return the same on Monday, 26th October 2009.
Clearly, Mr. Rao has not stood by his word. He was very clearly putting me on a loop.
BUT I do stand by my words as in the letter I issued yesterday to Samsung India:
"considering the above sequence of events, the current “uselessness” of the A/C that I purchased just about a month ago and trouble and harassment I am going through, please consider the following:
1. Before Saturday (24th October 2009), please get the A/C repaired and re-fitted at my house.
a. If that is not possible, replace the same with a new one before end of day Saturday (24th October 2009).
In the event of either of the above NOT happening, I will be forced to take this to appropriate legal forums for action against M/S. Samsung India, as well as your distributor M/S. Sha’s and your service agent M/S. Alfa Refrigeration Co.
If I am forced to this, I will also make sure that this kind of extremely bad “after sales” treatment is known to public through all means possible."
Regards / Saji
I had lodged a complaint on 14th April '10 regarding repair of my washing machine (BP No. [protected]). The engineer visited the same day, but due to my non-availability could not cater to our complaint.
Since then I have made numerous calls to the service center, sometimes 2 - 3 times a day. Everytime I am given the assurance that the engineer would visit today before 8:00pm or call me. But till today, neither have I received any calls from anyone related to this matter,nor has an engineer visited, despite repeated follow-up by me.
Last week I was given the number of a Mr. Rizvi. When I contacted him at 7:00pm last Friday (23-Ap), he told me that he would call me the next day after checking the records. But I haven't received any call from him till date.
Is this the "Customer Care" that a company such as Samsung has to offer. Just making a BPO sit and cater to the calls is not Customer Care. You guys need to attend to the actual complaint. It is now more than 10 days that my washing machine is lying useless.
Since then I have made numerous calls to the service center, sometimes 2 - 3 times a day. Everytime I am given the assurance that the engineer would visit today before 8:00pm or call me. But till today, neither have I received any calls from anyone related to this matter,nor has an engineer visited, despite repeated follow-up by me.
Last week I was given the number of a Mr. Rizvi. When I contacted him at 7:00pm last Friday (23-Ap), he told me that he would call me the next day after checking the records. But I haven't received any call from him till date.
Is this the "Customer Care" that a company such as Samsung has to offer. Just making a BPO sit and cater to the calls is not Customer Care. You guys need to attend to the actual complaint. It is now more than 10 days that my washing machine is lying useless.
I bought a window AC from auth dealer(Das Electronics) of Samsung on 20 Mar 2010,which is not functional since 16 Aug 2010.I registered the complaint with samsung on 19 Aug vide BP No. [protected] but till now(27 Sep) no positive reply from Samsung despite repeated reminders. Only reply is that a part of the appliance needs to be replaced about which only god knows that when it is going to be repaired.What action can be taken for careless attitude of the company and the sufferings we are undergoing.The appliance is in warranty period.
The pathetic state of Samsung service in Bangalore has to be experienced to be believed. My washing machine has not been working for the last 15 days. Firstly the service engineer would come after you call up the call center a few times , each time being assured that someone would call back ( and no one does the first time). Secondly the person would be possibly just trained and he would in fact do some trial and error and then recommend moving it to the workshop. That means a week's wait and 10 calls to the call center. Then the process of trying to get it back. It would come back and you pay the money and within a day, the same problem starts again. You start from step 1 as every time you seem to hear the mechanized responses with absolutely no understanding of the history, context , etc.
Companies are simply taking customers for granted, because given our legal redressal system, most o[censored]s would just grin and bear it, trying to just get things fixed.
Anyway, the only thing I have resolved to do is to NEVER buy another samsung product again.
Companies are simply taking customers for granted, because given our legal redressal system, most o[censored]s would just grin and bear it, trying to just get things fixed.
Anyway, the only thing I have resolved to do is to NEVER buy another samsung product again.
I had bought an LCD TV some time back and recently shifted my house. On 24th Jan 2011 I had lodged a complaint at 30308282 to send an engineer for installing my LCD( Complaint no [protected]) I was assured that within next 24 hours it would be attended. Today it is 29th Jan 2011 ( 3 p.m) and no action has been taken. My repeated calls to the call centre have only made me listen to the boring message ( please wait, our executive will attend to you shortly) atleast 15 min on an average for every call ( made around 10 calls). Last night some engineer called up assuring that work would be done by evening, but he never turned up. At the end of endless wait for your engineers to turn up which has costed me leave from my work and unbearable metal tension, I apologise to Samsung for purchasing their product... Can I make e simple request to SAMSUNG:
Please tell the world that you are incapable of rendering services.
Please stop troubling customers
Please tie up with a hospital and medical insurance because you have the perfect recipe to cause mental tensions
Please advertise that you recruit useless people and there is no accountability in the system.
Finally if, possible please tell me the name and contact number of some alternate source from where I can get my work done..
Please tell the world that you are incapable of rendering services.
Please stop troubling customers
Please tie up with a hospital and medical insurance because you have the perfect recipe to cause mental tensions
Please advertise that you recruit useless people and there is no accountability in the system.
Finally if, possible please tell me the name and contact number of some alternate source from where I can get my work done..
I have 2 window ACs of Samsung. Both the ACs required a service call after 2 years of installation. The problem with Samsung service is: (1) to register a complaint, one needs to hold at least 15 minutes over phone just to register the complaint. (2) after registering the compliant, one needs to remind their samsung's customer service at least 2 times. I still await Samsung's Service Engineer to repair my AC for complaint number [protected] dated 15th April 2011 (today being just 18th April). Till such time Samsung's Customer Service phone lines or their Service Engineer shows mercy on a hapless customer, I can only curse my decision to buy Samsung
We have purchased a LCD 32 INCH of rereputed brand SAMSUNG from Next Showroom Sec 35 Chandigarh On 24.10.2011 but it was a pathetic experience that i have ever had.First of all there were no remote and other accessories along it.No problem we purchase it on the next day.Secondly when your samsung engineer came to install it he said it is a defective piece as there is no slot in the lcd in which wires have to be connected.
WOW WHAT A PURCHASE WE HAVE MADE OF BRANDED COMPANY?
More of that when we contact the shop dealer he said its a company issue they will clear it .Till date one month have passed no one has come to replace it.They are calling us but their staff have no manners that how to talk.
They are talking like that its our fault that we have purchased it.What A confidence they have
We have gifted it to someone nd u cant imagine how much we are embraced in front of those.
Now we want our payment back plus the compensation of the harrasment that we have bear along with that the aplogy letter of their staff of misbehaving with us.
Lalit
[protected]
[protected]
WOW WHAT A PURCHASE WE HAVE MADE OF BRANDED COMPANY?
More of that when we contact the shop dealer he said its a company issue they will clear it .Till date one month have passed no one has come to replace it.They are calling us but their staff have no manners that how to talk.
They are talking like that its our fault that we have purchased it.What A confidence they have
We have gifted it to someone nd u cant imagine how much we are embraced in front of those.
Now we want our payment back plus the compensation of the harrasment that we have bear along with that the aplogy letter of their staff of misbehaving with us.
Lalit
[protected]
[protected]
MQKW3PBCA02413
EXACT MODEL NUMBER IS UA32EH6030R.
I have 3d movies on usb drive, when I press 3d button on remote - it restarts.
Troubleshooting done -
changed usb drive, changed movie, reset TV from diagnostics, stabliser connected, no success
Support -
Called samsung support - Ekta picked up call, she guided to reset - it seems ok but before if fluctuates but now it restarts.
called again - Sandeep picked up - assigned engineer for troubleshooting - he said engineer will come on same day (saturday 20 july) before 7 pm - nobody came.
Called again on sunday - 1 rude person(forget his name) told me engineer will come on monday between 9:00 am to 7:00 pm - nobody comes
called again today - they said engineer will come tomorrow, we dont know what happens.
My concern -
1)If you are not able to support consumer then please dont manufacture these type of TVs which gave problem within 2 months.
2) If consumer is nothing for you then please come in front and say it loud that you are not going to support this product when sold.
3) What is the exact duration of "24 hours support" - Yes I know sunday is OFF
Please feel free to call me anytime on [protected] (I picks each and every call)
Waiting for your replay -
regards,
Sudhir Kumar Chauhan
[protected]
[protected]
[protected]@gmail.com
535/833 Arya nagar jwalapur haridwar uttarakhand 249407
EXACT MODEL NUMBER IS UA32EH6030R.
I have 3d movies on usb drive, when I press 3d button on remote - it restarts.
Troubleshooting done -
changed usb drive, changed movie, reset TV from diagnostics, stabliser connected, no success
Support -
Called samsung support - Ekta picked up call, she guided to reset - it seems ok but before if fluctuates but now it restarts.
called again - Sandeep picked up - assigned engineer for troubleshooting - he said engineer will come on same day (saturday 20 july) before 7 pm - nobody came.
Called again on sunday - 1 rude person(forget his name) told me engineer will come on monday between 9:00 am to 7:00 pm - nobody comes
called again today - they said engineer will come tomorrow, we dont know what happens.
My concern -
1)If you are not able to support consumer then please dont manufacture these type of TVs which gave problem within 2 months.
2) If consumer is nothing for you then please come in front and say it loud that you are not going to support this product when sold.
3) What is the exact duration of "24 hours support" - Yes I know sunday is OFF
Please feel free to call me anytime on [protected] (I picks each and every call)
Waiting for your replay -
regards,
Sudhir Kumar Chauhan
[protected]
[protected]
[protected]@gmail.com
535/833 Arya nagar jwalapur haridwar uttarakhand 249407
Dear Sir
We have purchased samsung mobile having model no. GT-S7582 on dated 14.04.2014 which has been no power on i.e dead condition since last one week, so I went to Authorized Samsung Service Centre (Chawla Service Centre Shahjahanpur). But he is not repairing my handset and told us that date of purchase is not matching with system also said that the invoice is not genuine, whereas I have shown the original invoice then why they are denying to get it repair my handset. Kindly support and arrange to get resolve my problem asap.
Original invoice is attached for your reference.
Regards
Arun Kumar
Ph. [protected]
E-mail: [protected]@gmail.com
We have purchased samsung mobile having model no. GT-S7582 on dated 14.04.2014 which has been no power on i.e dead condition since last one week, so I went to Authorized Samsung Service Centre (Chawla Service Centre Shahjahanpur). But he is not repairing my handset and told us that date of purchase is not matching with system also said that the invoice is not genuine, whereas I have shown the original invoice then why they are denying to get it repair my handset. Kindly support and arrange to get resolve my problem asap.
Original invoice is attached for your reference.
Regards
Arun Kumar
Ph. [protected]
E-mail: [protected]@gmail.com
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+91 89 3993 9899 [Customer Care]
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2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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PROBLEM:
The main compartment (i.e. the fridge compartment, not the freezer) doesn't cool at all or barely cools, even though the thermostat (for the fridge compartment) is almost at maximum. The freezer compartment works perfectly fine.
PROBABLE IMMEDIATE CAUSE (as described by one of the numerous service engineers who visited): Ice forms on the cooling coil behind the freezer and prevents the lower (fridge) compartment from being cooled properly, either because it blocks the inlet for cool air for the lower compartment or it interferes with the thermostat for the lower compartment.
(DIS)SERVICE HISTORY:
- Problem first reported about 5 months ago; service engineer visited; explained the cause (as described above) and requested to shut the fridge down for 24 hours and then switch on; did so and the problem disappeared for the next 3 months or so
- 3 months (or so) later the problem reoccurred; since then, I've had about 5 (yes, FIVE!!!) visits from service engineers and the problem persists.
- The first of these visits, the engineer once again asked us to shut down the fridge and mentioned that we should periodically - once in two months - shut down the fridge for 24 hours for the ice to melt
- Second visit, essentially same as the first
- Third visit, engineer 'identifies' root cause as a defective timer and replaces this at a charge of about Rs. 780. After this, the ENTIRE fridge (including freezer, which till now was fine) stops working!! While waiting for the service engineer to come (which took a few days, despite urgent calls to the service center and several heated conversations), i drag the fridge out of it's corner and manually keep turning the timer every few hours to keep it running.
- Fourth visit, engineer replaces the just-replaced, 'new', timer with another one, promising that this time the problem has been solved permanently
- Fifth visit, this time a new engineer - apparently an expert (after speaking to the service supervisor and insisting on a different person) - comes and says that the timer - just replaced twice about two weeks ago - is defective AGAIN and replaces the timer for the THIRD time. This time, the fridge - quite fed up with the useless service, i think - doesn't even wait for a day before malfunctioning. Before evening, the bottom compartment isn't cooling again!
CURRENT STATUS: Fridge has been switched off and will remain so for 24 hours for the ice to melt - every time the bottom compartment stops working, this is what i guess i have to do.