| Address: | Raigad, Maharashtra |
Purchased in Oct 2009, Samsung AC for 28500 and same is not working due to leakage in condensor which is a part of compressor. It is surprising that warranty is for 1 year but for compressor it is 5 years. Now because of leakage in condensor in less than 2 years, compressor is also not working. More over, due to leakage in condensor, gas has also evaporated with no fault on my side.
I registered online complaint ( no [protected]) and also contacted shop in panvel from where purchased and also service centre and both are denying to repair it free of cost and are asking 5500 for repair and gas filling. Both shop and service centre are not showing any interest and care. Even i complained to senior person in Samsung but he is also asking to get it repaired with some discount of 20% and asking to pay around 4500.
Even I asked them to take back Ac and pay me as per policy and service sentre agreed also confirming that company will deduct 22% and refund balance and they will come with cheque and take back AC. But after 10 days they refused and said that company cannot refund and only it will be repaired at cost mentioned.
Pl help I am n=in Mumbai and facing lot of difficulty since last 3 months.
Mukesh C Jain
Mobile [protected]
mukesh.c.[protected]@adityabirla.com Was this information helpful? | 
Thank you for becoming a patron of Samsung product.
We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.
We appreciate your patience and request you to bear with us till then.
Thanking and assuring you for best services always.
Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com