Samsung Ra197s — ASSEMBLY COVER

Address:

Ghaziabad, Uttar Pradesh

Dear Concerned,



This has reference to Refrigerator I have purchased on 14th March
2011 bearing Sr. No. 06054ZAZ606804F, Model RA19BP 7S from one of your
distributor, M/s Shri Vaibhav Electronics based at Shalimar Garden,
Extn. – II, I have been facing the problem of Wrong fitting of Freezer
Compartment Door, because of wrong fitting it has got damaged and this
has brought in to the notice of your service engineer in Aug &
November 23rd 2011, I have incurred the loss of the charge of Broken
Compartment / Assembly Cover- Part No. DA[protected]A, within one month
this problem arises again and same has been brought into the notice to
the customer care department in the month of December 2011 and again
one of the engineer has visited us for attending the complaint and he
has confirmed that this problem is arising again & again due to the
faulty lock fitting of the Freezer Compartment Door, I have been
regular in touch with your customer care department since January
2012, but my complaint has not been resolved till date, every time
your engineer is conveying the message to me over the phone to attend
the complaint for this fault and demands the repair charges. Pls find
aatt. file of brocken assembliy cover.



And apart from the above, I have tried my level best to speak to
Service Manager in your Customer Care / Service Department but he is
giving any response back, I don’t think being an MNC this is the work
culture in your organization.



When this Refrigerator is in Warranty then why should I bear the loss
again & again for the manufacturing defect, I need the solution to
this problem or else I have to go to the consumer Forum / Court.

Regards
Rajendra Upreti

Dear Samsung Team,

With reference to the trailing mail. One of your technician/Engineer
visited our address and replaced the dammaged part which has been
done earlier also but it happened again due to wrong assembly of the
model. Now I have been asked for replacement of the whole fridge coz
it will happen again for sure.
Now I am just asking you that if the same will happen again who will
take the responsibility of your fault?????

Your organisation/Company/Brand is harashing for none of our faults.
Samsung is very reputed brand and this is all nonsense if the same
problem will arise again that will be non tollarable .If I have paid
the amount for the product why fault will be tollarable. I want the
product to be replaced tottaly with the new one. Otherwise I will have
go ahead and take legal action against the complaint.

If Not then assure us in writing dat this will not happen again in
future and this time repairing has been done correctlly and same
fault will not raise furtuer.
Your service team responce very bad & call centre not perfacly answerable.
Iam surpriced to your service team suddenly go to my home & change
without information.Why???????????.

Regards,
Rajendra upreti