Samsung Ra197s — ASSEMBLY COVER | |||
Dear Concerned, This has reference to Refrigerator I have purchased on 14th March 2011 bearing Sr. No. 06054ZAZ606804F, Model RA19BP 7S from one of your distributor, M/s Shri Vaibhav Electronics based at Shalimar Garden, Extn. – II, I have been facing the problem of Wrong fitting of Freezer Compartment Door, because of wrong fitting it has got damaged and this has brought in to the notice of your service engineer in Aug & November 23rd 2011, I have incurred the loss of the charge of Broken Compartment / Assembly Cover- Part No. DA[protected]A, within one month this problem arises again and same has been brought into the notice to the customer care department in the month of December 2011 and again one of the engineer has visited us for attending the complaint and he has confirmed that this problem is arising again & again due to the faulty lock fitting of the Freezer Compartment Door, I have been regular in touch with your customer care department since January 2012, but my complaint has not been resolved till date, every time your engineer is conveying the message to me over the phone to attend the complaint for this fault and demands the repair charges. Pls find aatt. file of brocken assembliy cover. And apart from the above, I have tried my level best to speak to Service Manager in your Customer Care / Service Department but he is giving any response back, I don’t think being an MNC this is the work culture in your organization. When this Refrigerator is in Warranty then why should I bear the loss again & again for the manufacturing defect, I need the solution to this problem or else I have to go to the consumer Forum / Court. Regards Rajendra Upreti Dear Samsung Team, With reference to the trailing mail. One of your technician/Engineer visited our address and replaced the dammaged part which has been done earlier also but it happened again due to wrong assembly of the model. Now I have been asked for replacement of the whole fridge coz it will happen again for sure. Now I am just asking you that if the same will happen again who will take the responsibility of your fault????? Your organisation/Company/Brand is harashing for none of our faults. Samsung is very reputed brand and this is all nonsense if the same problem will arise again that will be non tollarable .If I have paid the amount for the product why fault will be tollarable. I want the product to be replaced tottaly with the new one. Otherwise I will have go ahead and take legal action against the complaint. If Not then assure us in writing dat this will not happen again in future and this time repairing has been done correctlly and same fault will not raise furtuer. Your service team responce very bad & call centre not perfacly answerable. Iam surpriced to your service team suddenly go to my home & change without information.Why???????????. Regards, Rajendra upreti Was this information helpful? | |||
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Dear Customer,
Greetings of the day !
Thank you for becoming a patron of Samsung product.
We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly.
We appreciate your patience and request you to bear with us till then.
Thanking and assuring you for best services always.
Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com
Greetings of the day !
Thank you for becoming a patron of Samsung product.
We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly.
We appreciate your patience and request you to bear with us till then.
Thanking and assuring you for best services always.
Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com
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